Hybrid Mobile Crisis Care Manager

at Paragon Behavioral Health Connections

• Job title: Mobile Crisis Care Manager
• Job type: Full Time
• Experience level: Junior
• Salary: $26 - $31 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Norwood, United States

About the role

• Crisis Care Manager at Paragon Behavioral Health Connections providing urgent behavioral health interventions and supporting individuals navigating their return to the community.

Responsibilities

• Provide timely and empathetic responses to crisis calls, messages, or situations.
• Assess the severity of the crisis and collaborate with emergency services when necessary to ensure the safety of individuals in crisis.
• Connect individuals with appropriate resources and services, including mental health professionals, social services, and community support.
• Collaborate with the multidisciplinary team to develop integrated clinical formulations and safety plans.
• Support crisis stabilization interventions, mental health holds, and evidence-based therapies tailored to individual needs.
• Engage in Crisis Prevention and Intervention training and respond to behavioral health emergencies as needed.
• Ensure accurate and timely documentation for clinical accountability, patient safety, regulatory compliance, and reimbursement.
• Participate in reflective clinical supervision and engage in other professional development activities.
• Provide support for clients' daily activities and parenting, fostering positive relationships and structured routines.
• Develop service plans specifying goals and actions, ensuring participation and identifying a course of action, including transition plan development.
• Submit Progress Summaries to referring agencies with ongoing recommendations and maintain contact.
• Maintain a comprehensive knowledge of available resources and stay informed about relevant community services.
• Maintain confidentiality and adhere to ethical standards in handling sensitive information.
• Foster positive relationships with external agencies, organizations, and community partners.

Requirements

• Preferred bachelor’s degree in counseling, social work, or related field
• EMT or Paramedic experience is also accepted.
• One year of case management
• Previous experience in crisis intervention, counseling, or a related field is highly desirable.
• Strong communication and interpersonal skills.
• Ability to remain calm and focused under pressure.
• Empathy and a genuine desire to help others.
• Knowledge of mental health resources and services.
• Familiarity with crisis intervention techniques and protocols.
• Ability to work flexible hours, including evenings and weekends.
• Understanding of HIPAA, confidentiality, and protected health information.
• Ability to work independently, prioritize assignments, and make rational decisions.
• Strong conflict resolution skills.
• Cultural awareness and commitment to diversity and equity.
• Bilingual (Spanish) preferred.
• Valid driver’s license, auto insurance, willingness to travel to homes/communities.
• Requires living in or near the location of the posting.

Benefits

• Paid health, dental, vision, life, short- and long-term disability insurance.
• Flexible work hours
• Discretionary Time Off (DTO)
• 401(k) retirement plan
• Employee Assistance Program (EAP)
• Professional development support
• Referral bonuses