Hybrid Associate Director – Optional Product Support

Posted 3 weeks ago

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About the role

  • Manage a special unit of teams that are the single point of contact for customer requests and inquiries to cancel optional insurance products
  • Oversee operational goals/metrics to be consistently achieved or exceeded
  • Lead complex projects, tasks, and assignments with limited direction from senior leadership
  • Direct and develop members of the Optional Product Support team
  • Coordinate with legal, policy and compliance, credit risk, sales and other business areas

Requirements

  • HS Diploma or GED
  • 5 to 10 years of relevant experience ideally in call center/back-office operations management
  • Minimum 3 years supervisory experience leading a large, or multiple production-based teams
  • Proven ability to coach, train, and motivate employees
  • Preferred Bachelor’s degree

Benefits

  • Equal Employment Opportunity (EEO) employer
  • Career development opportunities
  • Commitment to an inclusive culture

Job title

Associate Director – Optional Product Support

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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