Seasonal Part Time Sales Help position at LIDS providing customer service and support in retail operations. Responsibilities include sales goals, merchandising, and store maintenance.
About the role
- Works directly and in tandem with the Account Manager to fulfill required sales responsibilities and customer sales support functions for lower volume and select Corporate Accounts
- Responsible for the overall coordination, implementation, execution, control, reporting, and completion of sales and customer support services
- Manages against expectations and established standard operating procedures between Univar Solutions and customers to ensure that requirements are met
- Partners with Sales, Customer Service, Product Management, Supply Chain, Procurement, Sustainability, and Operations for timely completion of internal sales and external customer support functions
- Process all customer pricing/material inquiries, requests, and maintenance, including system entry/modifications, cost investigation, margin analysis, index/formula pricing, supports/CUPS, forecasts, etc.
- Create and supply customer specific price sheets as required per customer terms and conditions, including all modifications and additional required data and fields
- Create, monitor, and supply all regulation, documentation, survey, and sample requests as requested by customers and/or Sales
- Investigate and resolve customer invoice discrepancies and disputes that relate to customer pricing, minimum order quantities or weight conversion issues
- Create, modify, and supply all required Sales, or customer reporting
- Investigate and provide resolution on any margin analysis inquiries received from the margin analysis team
- Respond to and complete all required customer projects, including but not limited to pricing, order/ship to location audits, and process improvements
- Create and maintain customer systematic pricing in SAP and CADB
- Generate and submit sales worksheets and customer price sheets per agreement terms
- Process, monitor and submit customer RFP/BID requests and act as internal liaison between various Univar departments until completion
Requirements
- Bachelor’s degree or the equivalent in related work experience
- 2+ years’ experience in Chemical Distribution or like Business experience with product familiarity and general knowledge of organizational functions (customer service, sales, operations, procurement, etc.)
- Direct work experience in Customer Support, Sales Support, or related business operations department
- Strong commercial competence demonstrated to communicate routinely with sales, customers, management, customer service, product management, and other key partners
- Sound organizational, prioritization, and time management skills to oversee diverse and significant requirements in high-pressure and time-sensitive situations
- Strong oral and written communication skills for interface and collaboration with all organizational levels
- Strong people skills, including diplomacy, tact, and discretion while interacting internally and externally
- Ability to find opportunities to meet customer and team objectives, including but not limited to profitability, order accuracy, data integrity, etc.
- Ability to analyze pricing and order data, including profitability, logistics, order patterns, and incoterms to identify optimization solutions for Univar Solutions and the customer
- Analytical, critical thinking, and creative problem-solving skills articulated effectively with team members, partners, and customers
- Ability to work and make decisions independently with minimal supervision
- Excellent proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and Microsoft Teams
- Ability to navigate Univar Solutions systems (Salesforce, SAP, Tableau, SharePoint, etc.) preferred
Benefits
- Total Rewards package that includes market aligned pay and incentives
- Diverse benefits offering to support employees’ physical, emotional, and financial wellbeing
- Support for sustainable solutions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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