Associate Corporate Account Sales Specialist supporting Chemical Distribution at Univar Solutions. Collaborating with various departments for timely customer sales and support functions within a hybrid work environment.
Responsibilities
Works directly and in tandem with the Account Manager to fulfill required sales responsibilities and customer sales support functions for lower volume and select Corporate Accounts
Responsible for the overall coordination, implementation, execution, control, reporting, and completion of sales and customer support services
Manages against expectations and established standard operating procedures between Univar Solutions and customers to ensure that requirements are met
Partners with Sales, Customer Service, Product Management, Supply Chain, Procurement, Sustainability, and Operations for timely completion of internal sales and external customer support functions
Process all customer pricing/material inquiries, requests, and maintenance, including system entry/modifications, cost investigation, margin analysis, index/formula pricing, supports/CUPS, forecasts, etc.
Create and supply customer specific price sheets as required per customer terms and conditions, including all modifications and additional required data and fields
Create, monitor, and supply all regulation, documentation, survey, and sample requests as requested by customers and/or Sales
Investigate and resolve customer invoice discrepancies and disputes that relate to customer pricing, minimum order quantities or weight conversion issues
Create, modify, and supply all required Sales, or customer reporting
Investigate and provide resolution on any margin analysis inquiries received from the margin analysis team
Respond to and complete all required customer projects, including but not limited to pricing, order/ship to location audits, and process improvements
Create and maintain customer systematic pricing in SAP and CADB
Generate and submit sales worksheets and customer price sheets per agreement terms
Process, monitor and submit customer RFP/BID requests and act as internal liaison between various Univar departments until completion
Requirements
Bachelor’s degree or the equivalent in related work experience
2+ years’ experience in Chemical Distribution or like Business experience with product familiarity and general knowledge of organizational functions (customer service, sales, operations, procurement, etc.)
Direct work experience in Customer Support, Sales Support, or related business operations department
Strong commercial competence demonstrated to communicate routinely with sales, customers, management, customer service, product management, and other key partners
Sound organizational, prioritization, and time management skills to oversee diverse and significant requirements in high-pressure and time-sensitive situations
Strong oral and written communication skills for interface and collaboration with all organizational levels
Strong people skills, including diplomacy, tact, and discretion while interacting internally and externally
Ability to find opportunities to meet customer and team objectives, including but not limited to profitability, order accuracy, data integrity, etc.
Ability to analyze pricing and order data, including profitability, logistics, order patterns, and incoterms to identify optimization solutions for Univar Solutions and the customer
Analytical, critical thinking, and creative problem-solving skills articulated effectively with team members, partners, and customers
Ability to work and make decisions independently with minimal supervision
Excellent proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint) and Microsoft Teams
Ability to navigate Univar Solutions systems (Salesforce, SAP, Tableau, SharePoint, etc.) preferred
Benefits
Total Rewards package that includes market aligned pay and incentives
Diverse benefits offering to support employees’ physical, emotional, and financial wellbeing
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