Knowledge Content Author managing knowledge requirements and documentation for Ayvens' Knowledge Management System. Collaborating with stakeholders to maintain and implement knowledge standards and best practices.
About the role
- Associate CAS Content Coordinator at Bazaarvoice working directly with brands on consumer generated content programs and providing customer support. Role involves strategic guidance, customer interaction, and task management for successful content generation.
Responsibilities
- Work directly with brands participating in our consumer generated content (CGC) programs
- Provide customer support and strategic guidance to help customers achieve their CGC goals
- Help customers with tasks such as product selection, shipping, and fulfilment
- Handle escalations, conduct training webinars and maintain instructional documentation
- Main POC for brands in content generation programs
- Report on review collection and display
Requirements
- Fluent English
- Strong communication skills, both verbal and written
- Demonstrated success in customer-facing role, order fulfilment, or handling a client portfolio
- Ability to perform a wide variety of tasks in a fast-paced environment
- Advanced Excel skills preferred
- Bachelor’s degree preferred
- Project management and SaaS customer service experience a plus
Benefits
- Commitment to diversity and inclusion
- Equal employment opportunities (EEO)
- Training webinars and strategic guidance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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