Manage accounts with a focus on client experience, the governing instruments, fiduciary laws, and bank policies and procedures
Work collaboratively with Senior Associates on team to resolve complex administrative issues and escalations
Manage unique assets held in Private Wealth accounts, including real estate, oil/gas, closely held, life insurance and other miscellaneous assets
Perform inspection of assets to ensure periodic valuations and maintain properties cost-effectively through appropriate vendors
Acquire and dispose of unique assets, including performing lease negotiations, managing renovation/maintenance/repairs, and delivering portfolio and asset reporting
Implement strategic business plans for assets and portfolios as necessary
Leverage third party vendor relationships in areas of insurance, farm, ranch, oil/gas management, and real estate processing
Serve as a vendor liaison where required
Review monthly financial reports from third party fee managers
Communicate tasks and expectations to colleagues, co-fiduciaries, clients, attorneys, brokers, contractors, third-party managers, and other service providers
Help identify value-added services that Personal Trust and Custody can provide
Ensure timely completion of required Administrative Compliance reviews
Ensure accurate processing of all account and/or maintenance activities, resolve operational problems, and process various reports
Review activities within the job scope for sufficient controls to prevent errors, fraud, and omissions
Manage assigned properties using established policies and procedures, facilitate asset setup and removal, maintain appropriate insurance coverage through Bank’s blanket program or external policy, facilitate insurance claims, taxation matters and payment
Buy, sell, lease properties either directly or with assistance of a real estate agent, includes negotiating listing agreements, purchase and sale contracts, leases, and other agreements
Prepare annual property reviews, analyze tax assessed values, coordinate triennial valuations, and perform or arrange initial and annual property inspections
Coordinate the timely payment of all maintenance, insurance, and property tax bills
Participate in National Trust Real Estate Association as required
Other duties as assigned
Requirements
Bachelor’s degree in relevant field or combination of education and experience that provides an equivalent background
3+ years of applicable experience within Financial Services
Able to balance a client experience mindset when managing and controlling business risks
Proven analytical, mathematical, and problem-solving skills
Customer focused with great client relationship management skills
Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint)
Wealth Management experience (bonus points)
Knowledge of real estate/property management/asset valuation (bonus points)
Real estate property management experience (bonus points)
Property and casualty insurance experience (bonus points)
Professional real estate designation (bonus points)
Knowledge of fiduciary responsibilities (bonus points)
Proficiency in UMB custody and clearing platforms such as SEI and Fidelity Wealthscape (bonus points)
Proficiency in Salesforce CRM software (bonus points)
Proficiency in Workday, Peoplesoft, Archer, Skillport and Hyperion (bonus points)
Benefits
Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage
Health savings, flexible spending, and dependent care accounts
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