Electronic Collateral Administrator managing digital collateral records and ensuring compliance with internal controls. Supporting collateral operations in a hybrid role based in Mexico City.
About the role
- IT Service Desk Administrator handling technical support for users at Orica. Requires bilingual skills in Spanish and English in a hybrid work environment.
Responsibilities
- Deliver frontline technical support by efficiently managing incidents, service requests, and user inquiries
- Maintain accurate service records and generate detailed reports
- Provide timely and effective guidance to end-users
- Log and prioritize incidents and service requests
- Respond to ad-hoc service inquiries and maintain accurate records
- Contribute to the improvement of the knowledge base and participate in team meetings
Requirements
- Bachelor's degree in information technology, Computer Science, Business Administration, or a related field
- Relevant certifications (e.g., ITIL Foundation) are highly desirable
- Minimum 2 years of experience in an IT Service Desk or similar support role within a global organisation
- Language proficiency in: SPANISH
- Strong analytical and problem-solving abilities
- Proficiency in using ITSM tools
- Excellent verbal and written communication skills
- Demonstrated commitment to delivering high-quality customer service
- Ability to manage multiple tasks simultaneously
Benefits
- Flexible and diverse career paths
- Professional development opportunities
- Collaborative culture in a diverse environment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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