Hybrid Electronic Collateral Administrator

at Concord Servicing

• Job title: Electronic Collateral Administrator
• Job type: Full Time
• Experience level: Junior
• Salary: MX$18,000 per month
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Mexico City, Mexico

About the role

• Electronic Collateral Administrator managing digital collateral records and ensuring compliance with internal controls. Supporting collateral operations in a hybrid role based in Mexico City.

Responsibilities

• Maintain the integrity of electronic custodial and collateral management systems by accurately entering, updating, and releasing collateral records in accordance with established policies and controls
• Process electronic fundings, releases, and collateral substitutions, ensuring all required documentation is properly uploaded, indexed, and retained within approved systems
• Manage digital collateral files, ensuring documents are accurately classified, searchable, and stored in compliance with retention and audit requirements
• Review electronic collateral documentation for completeness, accuracy, and compliance prior to approval or release
• Perform ongoing quality control and reconciliation activities to identify and resolve data discrepancies within electronic systems
• Ensure all assigned tasks are completed within established departmental deadlines and service-level agreements
• Respond to research and information requests from clients, lenders, auditors, and internal stakeholders within required timeframesSupport internal and external audits by providing electronic documentation, reports, and system evidence as requested.
• Participate in continuous improvement initiatives related to electronic collateral workflows, system enhancements, and process automation
• Perform additional operational and administrative duties as assigned

Requirements

• High school diploma or GED required; post-secondary coursework in business, finance, or information systems preferred
• Minimum of one (1) year of customer service or operations experience; experience in electronic collateral management, financial services, title, escrow, or loan servicing preferred
• Demonstrated proficiency in electronic document management systems and custodial platforms
• Strong data entry and validation skills, including 10-key proficiency with the ability to meet established productivity and accuracy standards
• Intermediate proficiency in Microsoft Excel, including data review and reconciliation functions
• Strong analytical and problem-solving skills with a high attention to detail
• Ability to manage multiple priorities and meet deadlines in a high-volume, electronic processing environment
• Excellent written and verbal communication skills, with the ability to communicate professionally with internal and external stakeholders
• Willingness to work overtime as business needs require

Benefits

• Salary 18,000
• Internet Bonus 1000
• Voucher Bonus 2,000
• Medical Insurance
• Dental Insurance
• Life Insurance