CA
CareATCSupport Analyst I
Support Analyst I ensuring clinical teams have reliable technology at CareATC. Triage support requests and assist with desktop, printer, and application issues in a hybrid role.
About the role
- Provide 2nd and 3rd line support for a range of subsurface applications including PI, Petrel, Petex, and the Landmark suite.
- Manage and maintain application environments, ensuring high availability and performance.
- Diagnose and resolve technical issues, escalating to vendors or 3rd line support when necessary.
- Support application deployments, upgrades, and configuration changes.
- Collaborate with business stakeholders to understand requirements and deliver excellent customer service.
- Maintain accurate records in ITSM tools (e.g., ServiceNow) and contribute to support documentation.
- Monitor application performance and proactively identify areas for improvement.
Requirements
- Proven experience supporting subsurface applications in an Oil & Gas operator setting.
- Strong technical skills in application deployment, management, and support.
- Solid understanding of SQL/Oracle database administration.
- Familiarity with web technologies and Windows Server environments.
- Awareness of application security practices including SSL, service accounts, and password management.
- Excellent problem-solving and analytical skills.
- Strong communication skills and ability to engage with stakeholders at all levels.
- Customer-focused mindset with a “can-do” attitude.
- Ability to manage multiple tasks in a complex, fast-paced environment.
- Experience working within defined IT processes and procedures, ideally with ITIL awareness.
- Eagerness to learn and adapt to new technologies and challenges.
Benefits
- Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
- Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.
- A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Level 2 Support Analyst troubleshooting advanced application issues for Civica, a GovTech software provider focused on public services. Collaborating with teams to enhance and resolve customer support cases.
Technical Support Specialist troubleshooting and resolving complex technical issues in AI - powered customer engagement software, supporting both internal teams and customer needs.
EA
ESA - Electronic Security AssociationTechnical Support Specialist, Italian
Technical Support Specialist assisting customers with Honeywell Home products. Provide post - sales technical support and answer product - related inquiries in Italian and English.
CC
Cloud5 CommunicationsTier 2 Technical Support Specialist
Tier 2 Technical Support Specialist at Cloud5 Communications responding to network support requests and troubleshooting issues. Requires experience in technical support with a focus on efficiency and customer service.
LL
Landye Bennett Blumstein LLPCommunity Safety Coordinator, MARAC & Technical Support
Community Safety Coordinator managing the CS MARAC and IOM workstreams at Barnet Council. Providing administrative support and facilitating effective communication among multi - agency partners.
SG
Softcard (acquired by Google)Divisional Pricing Support Analyst
Divisional Pricing Analyst analyzing pricing strategies using Prophet 21 for industrial automation distribution. Collaborating with various teams to support pricing decisions and improve profitability.
VG
Volkswagen GroupProduct Support Engineer – Powertrain
Product Support Engineer focused on quality monitoring for Audi vehicles. Supporting effective repair processes and technical analyses for the automotive industry.
NI
NTT DATA, Inc.Data Centre Technical Support Engineer, L1
Entry level Remote Technical Support Engineer at NTT DATA solving technical incidents for clients. Working in a diverse environment focused on client success and support services.
WA
WalkersSystems Support Analyst
Systems Support Analyst providing IT support for Walkers Global's employees with technical issues. Need strong communication and customer service skills, based in Dublin office.