Hybrid Applications Support Analyst – Petrotechnical

at Sword Group

• Job title: Applications Support Analyst – Petrotechnical
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: ITSM, Oracle, ServiceNow, SQL
• Location requirements: Hybrid, Aberdeen, United Kingdom

About the role

• Applications Support Analyst providing IT support for a range of subsurface applications in the Oil & Gas sector. Ensuring reliability and performance for critical applications driving exploration and production.

Responsibilities

• Provide 2nd and 3rd line support for a range of subsurface applications including PI, Petrel, Petex, and the Landmark suite.
• Manage and maintain application environments, ensuring high availability and performance.
• Diagnose and resolve technical issues, escalating to vendors or 3rd line support when necessary.
• Support application deployments, upgrades, and configuration changes.
• Collaborate with business stakeholders to understand requirements and deliver excellent customer service.
• Maintain accurate records in ITSM tools (e.g., ServiceNow) and contribute to support documentation.
• Monitor application performance and proactively identify areas for improvement.

Requirements

• Proven experience supporting subsurface applications in an Oil & Gas operator setting.
• Strong technical skills in application deployment, management, and support.
• Solid understanding of SQL/Oracle database administration.
• Familiarity with web technologies and Windows Server environments.
• Awareness of application security practices including SSL, service accounts, and password management.
• Excellent problem-solving and analytical skills.
• Strong communication skills and ability to engage with stakeholders at all levels.
• Customer-focused mindset with a “can-do” attitude.
• Ability to manage multiple tasks in a complex, fast-paced environment.
• Experience working within defined IT processes and procedures, ideally with ITIL awareness.
• Eagerness to learn and adapt to new technologies and challenges.

Benefits

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes, an employee assistance programme, discounted cash plan and more…..