Lead Operational Excellence Specialist at SimCorp ensuring high - quality service delivery while minimizing client impact. Overseeing incident, problem, and change management in PaaS operations.
About the role
- Payments Operations Analyst II at Toast responsible for pricing analyses and customer communications. Support sales with payment solutions and manage operational processes.
Responsibilities
- Responsible for effective internal and external communications including pricing enablement, rate negotiations, enrollment for new methods of payment and billing inquiries
- Become an expert in understanding card processing pricing including various market pricing strategies, interchange fees, network/scheme fees and other processing fees
- Perform advanced payments pricing analyses for new business opportunities and existing customers, setting and/or approving processing rates which directly impact Toast revenue
- Support the sales team as a subject matter expert regarding Toast’s payment solutions in addition to pricing
- Manage and improve upon all operational processes that touch Toast Payments
- Support and partner with Sales Enablement on Payments education initiatives
- Support optimizing internal business operations for scale
- Use of Salesforce, Excel, Powerpoint and SQL on a daily basis
Requirements
- Bachelor's Degree in Finance, Economics, Mathematics or related fields required
- 2-4 years of experience in an analytical or operations position, preferably with a customer facing component including communications via email, phone, and video
- Strong Excel/Google Sheets skills; ability to understand and work with complex financial models
- Experience working with large data sets and querying relational databases via SQL, and leveraging analytics tools such as Sigma or Hex
- Experience preparing comprehensive presentation materials and decks for multilevel stakeholders across an organization
- Experience contributing to department level strategic initiatives from conception to delivery
- Demonstrated experience identifying potential process improvement opportunities to derive operational efficiencies
- Ability to identify and recommend internal or external best practices
- Excellent organizational, time management & verbal/written communication skills
- A great sense of accuracy and problem-resolution skills
- Ability to manage multiple competing priorities in a high growth, fast-paced environment
- An inquisitive nature and a mathematical/analytical mind.
Benefits
- Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
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