Lending Operations Senior Manager at Wells Fargo leading high-risk functions. Managing Loan Servicing teams and driving process improvements and risk mitigation strategies.
Responsibilities
Manage and develop large Loan Servicing teams responsible for a variety of processing functions, documentation, loan monitoring, or loan servicing.
Engage and influence stakeholders, internal and external partners, and peers associated with the Lending Operations functional area.
Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area.
Participate in the formulation and implementation of new and revised systems, policies, and guidelines.
Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies.
Determine appropriate strategies and actions of Lending Operations team to meet moderate to high-risk deliverables.
Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards.
Collaborate with and influence all levels of professionals, including experienced managers.
Provide oversight of external vendors and their performance.
Provide quality customer service.
Manage allocation of people and financial resources for Lending Operations.
Develop and guide a culture of talent development to meet business objectives and strategy.
Requirements
6+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of work experience, training, military experience, education
3+ years of management or leadership experience
5 years lending servicing operations experience including, repossession operations, impounds, and reinstatements
3 years direct management experience and vendor management
Ability to drive work and processes for results.
Strong attention to detail and analytic aptitude, strategic thinker, problem solver, Partnering and collaboration skills
Highly effective communication skills
Ability to handle multiple important projects simultaneously.
Have a high sense of personal accountability.
Ability to Build and maintain a culture of operational excellence.
Political Operations Senior Specialist supporting budgeting, compliance, and operational processes in External Affairs. Collaborating with teams for political operations at Planned Parenthood.
Associate Manager providing operational support for financial services at PGIM. Focused on deal execution in Special Situations and Mortgaged Backed Securities with team collaboration and compliance.
Senior Manager overseeing outsourced suppliers in Payments Operations for LBG. Responsible for high - quality service delivery and effective governance across teams.
Director of IT Operations ensuring reliability, security, and operational maturity of technology services. Leading Service Desk, Systems Administration, and Systems Engineering with a focus on accountability and metrics.
Operations Team Member at Gateway Services providing compassionate aftercare for pets. Responsible for daily operations, quality control, and maintaining a safe work environment.
Operations Team Member responsible for daily duties including cremation, packaging memorial items, and equipment maintenance at pet aftercare provider. Collaborating with a close - knit care center team.
Junior Treasury Operations Analyst managing cash account reconciliations and supporting institutional partnerships. Assistance with FX payments and development of automation scripts in Python/SQL.
Operations Coordinator overseeing vendor network for a health fund, ensuring compliance and operational excellence. Collaborating with vendors and internal teams to enhance the member experience and maintain service quality.
Head of Delivery managing global rollout of the Smartmast network. Overseeing field operations and logistics to ensure successful market entry and deployments.
Conducting operational leadership across multiple studio locations as Regional Operations Director for a private equity - backed firm. Overseeing studio standards, performance metrics, and accountability.