Lending Operations Senior Manager at Wells Fargo leading high - risk functions. Managing Loan Servicing teams and driving process improvements and risk mitigation strategies.
DN
Onsite Director of IT Operations
Posted 32 minutes ago
About the role
- Director of IT Operations ensuring reliability, security, and operational maturity of technology services. Leading Service Desk, Systems Administration, and Systems Engineering with a focus on accountability and metrics.
Responsibilities
- Responsible for the reliability, security, and operational maturity of enterprise technology services
- Ensure IT operates as a disciplined, metrics-driven service organization
- Provide end-to-end leadership across Service Desk, Systems Administration, and Systems Engineering
- Oversee operational execution, team development, vendor oversight, KPI monitoring
- Act as operational air traffic controller across Tier 1–3 teams
- Build and sustain high-performing technical teams through structured coaching, clear performance metrics
- Manage relationships with external engineering and support partners
- Oversee patch compliance and backup integrity
- Provide input into operational budgeting and staffing forecasts
Requirements
- Bachelor’s degree in information technology or related area or commiserate experience
- 10+ years of progressive infrastructure and IT operations experience in enterprise environments
- 5+ years in a leadership role overseeing multi-tier technical teams
- Strong knowledge of IT service management (ITIL principles preferred)
- Experience managing KPIs and driving measurable performance improvements
- Demonstrated ability to lead through structure, process discipline, and accountability
- Excellent communication skills with experience presenting to executive leadership
- ITIL certification preferred
- Experience in Microsoft-centric environments (M365, Entra ID, Intune, endpoint management)
- Experience in hybrid cloud environments (Azure preferred)
- Experience leading IT operations in regulated environments (healthcare, finance, government)
- PMP or other operational/project management certification
Benefits
- Medical or religious accommodations to be discussed during recruitment process
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