Utilize standard operating procedures and information from multiple sources to make data-driven decisions, execute initial troubleshooting, and initiate action with appropriate partners
Develop expertise in product, configuration, and backend processes
Monitor and manage DailyPay’s operational, risk management, and revenue dashboards/metrics
Analyze and monitor operational data/trends to mitigate risk exposure
Identify operational anomalies using data from multiple sources
Investigate alerts and provide initial troubleshooting to prevent service outages
Collaborate with internal teams to ensure processing is completed efficiently
Report, troubleshoot, and manage incidents through to resolution
Provide coverage Friday - Tuesday, 9:00am - 5:00pm GMT
Requirements
Bachelor’s degree or relevant experience in an operational, technical, or real-time monitoring environment
Detail-oriented with the ability to set priorities and be flexible in a fast-paced environment
Ability to execute recurring tasks with a high level of accuracy
Strong analytical ability used to identify risks and confidently raise issues, escalate early, and engage in constructive credible challenge
Ability to take initiative and be proactive in problem-solving
Flexible scheduling to meet needs outside normal business hours
Experience with monitoring, data analytics, incident management, business intelligence, or systems analysis
Coverage Friday - Tuesday, 9:00am - 5:00pm GMT
(Nice to have) Strong and cross-functional communication skills
(Nice to have) Experience with payroll or money movement products, processes, and controls
(Nice to have) Experience in Technology or Financial Services fields
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