Hybrid Analyst I, Mission Control

Posted last month

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About the role

  • Utilize standard operating procedures and information from multiple sources to make data-driven decisions, execute initial troubleshooting, and initiate action with appropriate partners
  • Develop expertise in product, configuration, and backend processes
  • Monitor and manage DailyPay’s operational, risk management, and revenue dashboards/metrics
  • Analyze and monitor operational data/trends to mitigate risk exposure
  • Identify operational anomalies using data from multiple sources
  • Investigate alerts and provide initial troubleshooting to prevent service outages
  • Collaborate with internal teams to ensure processing is completed efficiently
  • Report, troubleshoot, and manage incidents through to resolution
  • Provide coverage Friday - Tuesday, 9:00am - 5:00pm GMT

Requirements

  • Bachelor’s degree or relevant experience in an operational, technical, or real-time monitoring environment
  • Detail-oriented with the ability to set priorities and be flexible in a fast-paced environment
  • Ability to execute recurring tasks with a high level of accuracy
  • Strong analytical ability used to identify risks and confidently raise issues, escalate early, and engage in constructive credible challenge
  • Ability to take initiative and be proactive in problem-solving
  • Flexible scheduling to meet needs outside normal business hours
  • Experience with monitoring, data analytics, incident management, business intelligence, or systems analysis
  • Coverage Friday - Tuesday, 9:00am - 5:00pm GMT
  • (Nice to have) Strong and cross-functional communication skills
  • (Nice to have) Experience with payroll or money movement products, processes, and controls
  • (Nice to have) Experience in Technology or Financial Services fields

Benefits

  • Competitive compensation
  • Opportunity for equity ownership
  • Offers Bonus
  • Private health insurance option
  • Employee Resource Groups
  • Fun company outings and events
  • Generous PTO Allowance
  • 5% Pension contribution

Job title

Analyst I, Mission Control

Job type

Experience level

Mid levelSenior

Salary

£27,000 - £35,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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