Level 2 Support Analyst troubleshooting advanced application issues for Civica, a GovTech software provider focused on public services. Collaborating with teams to enhance and resolve customer support cases.
About the role
- Atender clientes e potenciais clientes via tícket e telefone, prestando suporte sobre o uso da plataforma DPOnet
- Sanar dúvidas, registrar e direcionar solicitações para as áreas responsáveis (jurídico, financeiro, produto, comercial, marketing, governança, cultura, infraestrutura e tecnologia)
- Apoiar clientes durante a jornada inicial de implementação da LGPD na plataforma
- Cadastrar novas empresas/clientes na plataforma DPOnet
- Reportar erros e bugs para o time de produto, além de sugerir melhorias
- Receber e encaminhar solicitações de titulares de dados
- Prestar suporte técnico aos alunos da Universidade da Privacidade, auxiliando com cadastros e orientações sobre os cursos
Requirements
- Ter no mínimo 6 meses de experiência na função de suporte/atendimento
- Curso técnico ou ensino superior cursando em áreas de Tecnologia e Comunicação é um diferencial
- Boa comunicação verbal e escrita
- Capacidade de interpretar solicitações e responder de forma clara e objetiva
- Empatia e foco em oferecer a melhor experiência possível ao cliente
- Conhecimento básico em plataformas de suporte SaaS
- Noções de sistemas operacionais (Linux/Windows)
- Domínio da língua portuguesa escrita
- Interesse por privacidade e segurança da informação
Benefits
- Vale Alimentação
- Auxílio combustível
- Plano de saúde Unimed
- Plano odontológico Unimed
- Trabalho híbrido
- Horário flexível
- Licença maternidade e paternidade estendidas, com gratificação para o bebê
- Política de bônus anual
- Seguro de vida universal
- Plano de carreira
- Credito Consignado
- Day Off de Aniversário
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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