Technical Support Specialist providing technical relationship management and support for US clients in a leading marketing platform. Collaborating with Customer Success Managers to ensure partner satisfaction.
HE
Hybrid Principal Product Support Engineer, Clearance Required – Secret
Posted 10 hours ago
About the role
- Principal Product Support Engineer at Hewlett Packard Enterprise resolving complex technical issues for federal customers in Private Cloud environments. Leading troubleshooting and collaboration with engineering teams for product enhancements.
Responsibilities
- Serve as the top-tier escalation point for the most challenging technical issues within HPE Private Cloud and related technologies.
- Lead in-depth troubleshooting across multi-cloud, virtualization, and infrastructure platforms (AWS, Azure, Google Cloud, VMware ESX, Kubernetes).
- Collaborate directly with BU engineering teams and managed services personnel to drive resolution of systemic, high-impact issues.
- Develop and review automated solutions leveraging DevOps principles, CI/CD pipelines, and Infrastructure as Code.
- Mentor and guide technical support engineers, sharing expertise and ensuring best practices are followed across teams.
- Author highly detailed technical documentation, troubleshooting guides, and process improvements for internal and external use.
Requirements
- Bachelor’s degree in a technical field or equivalent experience demonstrating advanced expertise.
- US Citizenship with active Secret clearance.
- Industry-recognized certifications, including CompTIA Security+ (or higher, such as CASP or CISSP).
- Cloud certifications (e.g., AWS Certified Solution Architect, Microsoft Azure Solution Architect, Google Professional Cloud Architect).
- 10+ years of hands-on experience in IT support, cloud architecture, virtualization, or related areas, with a proven record of resolving deeply technical issues and leading support for federal customers.
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
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