CA
CareATCSupport Analyst I
Support Analyst I ensuring clinical teams have reliable technology at CareATC. Triage support requests and assist with desktop, printer, and application issues in a hybrid role.
About the role
- Realizar atendimentos a clientes internos e externos
- Orientar usuários, áreas de negócio e de apoio frente a dúvidas relacionados a tecnologia da informação e comunicação
- Documentar incidentes e soluções no sistema de gerenciamento de tickets
- Monitoramento dos recursos e segurança dos ambientes em Cloud
- Dimensionar e provisionar ambientes e recursos para alocação dos sistemas
- Instalar/Atualizar e dar suporte a serviços de banco de dados, redes e sistemas
- Diagnosticar, solucionar e documentar problemas
- Executar procedimentos de migração e interface de dados
- Monitorar e dar suporte a sistemas de banco de dados, servidores, máquinas virtuais, redes e sistemas
Requirements
- Graduação em Sistemas de Informação ou áreas afins
- Experiência em atendimento ao cliente
- Experiência em ferramentas de registro de tickets
- Habilidade de comunicação clara e eficaz, tanto verbal quanto escrita
- Conhecimento em infraestrutura de Cloud
- Conhecimento em acesso e administração de Bancos de dados
- Conhecimento nos sistemas operacionais Windows Server e Linux (Administração e troubleshooting)
- Conhecimento em tecnologias para sistemas em cloud (Kubernetes e Docker) será um diferencial
Benefits
- Plano de Saúde Nacional
- Plano Odontológico Nacional
- Seguro de Vida
- Vale Flexível, Alimentação/Refeição
- Vale Transporte
- Auxílio Deslocamento/ Home Office
- Universidade Corporativa
- Parcerias Educacionais
- Premiação por atingimento de resultado anuais
- Bônus por Indicação
- Premiação por tempo de casa
- Presente aos filhos recém-nascidos dos #Aliados
- Presente exclusivo no seu aniversário
- Ambiente com cozinha equipada, lanche da tarde e café
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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