Technical Support Specialist troubleshooting and resolving complex technical issues in AI - powered customer engagement software, supporting both internal teams and customer needs.
LL
Hybrid Community Safety Coordinator, MARAC & Technical Support
Posted 42 minutes ago
About the role
- Act as the main point of contact for the Community Safety Multi Agency Risk Assessment Conference (CS MARAC) and Integrated Offender Management (IOM)
- Provide administrative support for CS MARAC and IOM meetings including managing referrals, preparing meeting agendas, and maintaining accurate minutes and records
- Promote safety, accountability, efficiency and effective communication between all parties who attend the multi-agency meetings
- Work closely with CCTV Control Room staff and CST Investigation & Enforcement officers to assist with technical and administrative tasks such as monitoring and verifying payments, managing external / third party CCTV related enquiries
Requirements
- Experience working within multi-agency frameworks
- Experience managing high-risk Community Safety cases through MARAC (Multi-Agency Risk Assessment Conference)
- Experience coordinating offender management under IOM (Integrated Offender Management)
- Strong commitment to safeguarding and reducing harm in the community
- Ability to handle sensitive information with discretion and maintain confidentiality
- Familiarity with GDPR and safeguarding legislation
- Strong communication and negotiation skills
- Ability to prioritise complex caseloads and make informed decisions under pressure
Benefits
- 31 days annual leave, plus public and bank holidays
- Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents
- Work-life balance options may include hybrid working, flexitime, job share, home working, part-time
- A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more
- Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership
- Excellent training and development opportunities
- Employee well- being training programs including confidential employee assistance
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