Customer Support Analyst delivering fast and helpful product support at SafetyCulture. Guiding users to solve complex issues and improve their experience with the platform.
About the role
- Analista de Soporte Técnico en E-Planning, empresa líder en tecnología publicitaria, resolviendo problemas y asegurando la calidad de servicio.
Responsibilities
- Investigar, diagnosticar e identificar soluciones a los diferentes problemas o incidencias
- Resolver los problemas presentados orientándose a la satisfacción del usuario y la calidad de servicio
- Seguir los procedimientos para el escalamiento en tiempo y forma de los problemas no resueltos
Requirements
- Conocimiento de tecnologías Front End (JavaScript, HTML, CSS)
- Conocimiento de herramientas de debugging en entorno web
- Ingles intermedio o avanzado tanto escrito como oral
- Conocimiento intermedio/avanzado de Excel
Benefits
- excelentes condiciones de contratación
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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