TE
TerralTreasury Analyst
Finance Analyst overseeing daily cash flow operations in a fast - growing company. Ensuring financial accuracy, managing payments, and optimizing treasury processes.
About the role
- Realizar o atendimento aos clientes esclarecendo dúvidas sobre o serviço, treinamentos e suporte técnico via chat, e-mail e telefone
- Ajudar o cliente a ter sucesso com os nossos serviços através de um atendimento próximo e humanizado
- Realizar acessos remotos para orientações gerais sobre Windows e internet e resolver assuntos técnicos relacionados aos serviços
- Acompanhamento e solução de tickets (nível básico/intermediário) dentro dos prazos determinados (SLA’s)
- Realizar treinamentos gerais sobre os serviços da empresa
- Sugerir pontos de melhoria ao gestor com base no feedback dos clientes
Requirements
- Experiência acima 1 ano com atendimento ao cliente
- Superior concluído ou em andamento: Marketing, Publicidade, Comunicação, Administração ou áreas correlatas
- Desejáveis cursos de informática e atendimento ao cliente
- Conhecimentos de informática: nível básico/intermediário
- Facilidade com sistemas integrados (utilizamos o Zendesk)
- Excelente escrita e fluência verbal
- Perfil comunicativo, empático, responsável, facilidade de trabalhar em equipe
- Interesse em aprender e se desenvolver em ambiente descontraído e inovador
Benefits
- Vale Refeição
- Vale Transporte ou Vale Combustível
- Ajuda de custo para home-office
- Setup home-office (boas-vindas)
- Plano de Saúde - Porto Seguro
- Plano Odontológico
- Seguro de Vida
- Wellhub (Gympass)
- Auxílio Creche
- Descontos em Pós Graduação (FGV, FIAP, Mackenzie)
- Inglês in company
- Plataforma G4 para cursos online
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
GA
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