Seeking System Analyst with 7+ years in debt collection for global IT outsourcing firm. Hybrid working in Warsaw with a salary of 33,000 - 35,500 PLN + VAT.
About the role
- Analyst maintaining relationships and addressing client needs for Unimed's healthcare services. Involves client support, opportunity identification, and satisfaction-focused solutions.
Responsibilities
- Prestar atendimento aos clientes, corretora, Unimed, administradoras e demais áreas da CNU, através atendimento telefônico, WhatsApp, e-mail, atas de visitas, analisando suas demandas, reclamações, pedidos ou qualquer tipo de solicitação, buscando e proporcionando soluções, visando a satisfação dos clientes;
- Organizar junto ao cliente o cronograma e tipo de ação necessária para captação de vidas, participando de reuniões, quando necessário, para avaliação estrutural e apresentação da proposta desenhada, conforme orientações recebidas;
- Identificar novas oportunidades de negócios de comercialização de planos, produtos e/ou serviços, em clientes ativos ou novos, transmitindo as informações ao superior imediato para orientações e andamento nas negociações e participando de reuniões com representantes de clientes, quando necessário;
- Prestar total apoio ao cliente, corretora, Unimed e administradora, bem como orientar sobre a rotinas da CNU, caso necessário, com o envolvimento de outras áreas.
Requirements
- Superior em Marketing, Administração de Empresas, Ciências Contábeis, Estatística ou área afins;
- Vivência em operadoras de saúde, corretoras ou administradoras de benefícios.
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