Provide customer support handling escalations in collections for Carrington Mortgage Services. Resolving complex customer calls and ensuring compliance with regulations in a hybrid schedule.
About the role
- Join Localiza in analyzing financial product journeys and drawing insights for strategy improvements. Engage in collaborative projects to enhance productivity and reduce delinquency.
Responsibilities
- Participação ativa em projetos ligados jornada financeira de produtos da Localiza.
- Gerar insights para estratégia e mensurar possíveis impactos que podem afetar a jornada financeira do cliente voltado para a redução da inadimplência e ganho de produtividade.
- Analisar e desenvolver gestão dos KPI’s da área, construindo planos de ação para alavancar os resultados.
- Desenhar fluxos de processos, políticas e interfaces, bem como procedimentos operacionais necessários.
- Analisar as demandas, especificidades e necessidades do negócio contribuindo com a estratégia da Localiza.
- Interface com várias áreas e facilidade em co-construir com demais times.
Requirements
- Formação superior completa.
- Conhecimento básico em Power BI e Excel.
- Interesse em atuar com SQL, Power Query e GCP.
- Interesse em análise e combinação de grandes volumes de dados.
Benefits
- Dress code: como você é!
- Desconto especial no aluguel de carros e compra de veículos seminovos
- Gympass
- Participação nos Lucros e Resultados (PLR)
- Plano de Saúde
- Plano Odontológico
- Previdência Privada
- Auxílio Home Office
- Rede de benefícios e descontos Allya
- Seguro de Vida
- Vale Alimentação
- Vale Refeição
- Vale Transporte
- Universidade Localiza (treinamentos presenciais/online para seu desenvolvimento)
- Programa de Apoio a Gestantes
- Programa Acolher com orientações psicológicas, financeiras e jurídicas
- Consultórios médicos para atendimentos emergenciais
- Central exclusiva de atendimento ao colaborador
- Serviços internos na sede (Academia, Esmalteria, Banco, Copiadora e Lanchonete)
- Ambientes de trabalho open space, dentre outros.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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