Analyste en Approvisionnement au sein de MHIRJ, axé sur la performance des fournisseurs et la gestion des contrats. Développer des stratégies d'approvisionnement et maintenir des relations avec les fournisseurs.
About the role
- Junior Analyst assisting clients at Comerc with their energy market inquiries and tool usage. Supporting knowledge sharing and Zendesk management across teams.
Responsibilities
- Atender as demandas do cliente Comerc , buscando apoio no conhecimento disponível quando necessário
- Auxiliar no desenvolvimento de respostas complexas ou delegadas para áreas especializadas.
- Realizar o primeiro atendimento para dúvidas e dificuldades obtidas na utilização das ferramentas da área.
- Identificar novas demandas e dúvidas recorrentes, auxiliando no desenvolvimento de retornos padronizados.
- Estudar e desenvolver artigos a fim de compartilhar conhecimento que auxiliem na resolução de demandas recorrentes e não complexas.
- Realizar a sustentação do Zendesk utilizado por todos times da Comerc.
- Capacitar os times para utilização de Zendesk.
- Criar indicadores de uso do Zendesk e sugerir melhorias.
- Processar rotinas necessárias para geração dos relatórios e ferramentas desenvolvidas pela área.
Requirements
- Formação: Ensino Superior completo (Engenharias, Economia, Ciências da Computação, Administração e afins)
- Conhecimento do mercado de energia
- Linguagens de Programação: Python, SQL
- Ferramentas: Microsoft Office, PowerBI, Power Query, Power Automate, Power Apps, Zendesk, Hubspot, SalesForce. (ou ferramentas similares)
- Inglês
Benefits
- Vaga também para PcD
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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