AP
Air ProductsPracticante Analista de Pricing
Pricing Intern assisting with contract analysis and data processing for Air Products. Designing interactive dashboards and supporting pricing automation projects in Santiago, Chile.
About the role
- Atender as demandas do cliente Comerc , buscando apoio no conhecimento disponível quando necessário
- Auxiliar no desenvolvimento de respostas complexas ou delegadas para áreas especializadas.
- Realizar o primeiro atendimento para dúvidas e dificuldades obtidas na utilização das ferramentas da área.
- Identificar novas demandas e dúvidas recorrentes, auxiliando no desenvolvimento de retornos padronizados.
- Estudar e desenvolver artigos a fim de compartilhar conhecimento que auxiliem na resolução de demandas recorrentes e não complexas.
- Realizar a sustentação do Zendesk utilizado por todos times da Comerc.
- Capacitar os times para utilização de Zendesk.
- Criar indicadores de uso do Zendesk e sugerir melhorias.
- Processar rotinas necessárias para geração dos relatórios e ferramentas desenvolvidas pela área.
Requirements
- Formação: Ensino Superior completo (Engenharias, Economia, Ciências da Computação, Administração e afins)
- Conhecimento do mercado de energia
- Linguagens de Programação: Python, SQL
- Ferramentas: Microsoft Office, PowerBI, Power Query, Power Automate, Power Apps, Zendesk, Hubspot, SalesForce. (ou ferramentas similares)
- Inglês
Benefits
- Vaga também para PcD
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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