Funds Analyst in Elevate Programme supporting grant lifecycle and decision - making processes in Belfast office with hybrid working. Engaging with applicants and tracking funding outcomes.
About the role
- Junior Analyst assisting clients at Comerc with their energy market inquiries and tool usage. Supporting knowledge sharing and Zendesk management across teams.
Responsibilities
- Atender as demandas do cliente Comerc , buscando apoio no conhecimento disponível quando necessário
- Auxiliar no desenvolvimento de respostas complexas ou delegadas para áreas especializadas.
- Realizar o primeiro atendimento para dúvidas e dificuldades obtidas na utilização das ferramentas da área.
- Identificar novas demandas e dúvidas recorrentes, auxiliando no desenvolvimento de retornos padronizados.
- Estudar e desenvolver artigos a fim de compartilhar conhecimento que auxiliem na resolução de demandas recorrentes e não complexas.
- Realizar a sustentação do Zendesk utilizado por todos times da Comerc.
- Capacitar os times para utilização de Zendesk.
- Criar indicadores de uso do Zendesk e sugerir melhorias.
- Processar rotinas necessárias para geração dos relatórios e ferramentas desenvolvidas pela área.
Requirements
- Formação: Ensino Superior completo (Engenharias, Economia, Ciências da Computação, Administração e afins)
- Conhecimento do mercado de energia
- Linguagens de Programação: Python, SQL
- Ferramentas: Microsoft Office, PowerBI, Power Query, Power Automate, Power Apps, Zendesk, Hubspot, SalesForce. (ou ferramentas similares)
- Inglês
Benefits
- Vaga também para PcD
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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