About the role

  • Provide specialized support to subscribers of the Traxxall product
  • Serve as the primary point of contact for customers, providing in-depth guidance on product use in real-world maintenance and compliance scenarios
  • Advise customers on best practices, troubleshooting, and maximizing product value using hands-on maintenance experience
  • Proactively engage with customers to understand needs, resolve issues, and drive long-term adoption and satisfaction
  • Monitor customer data to track product usage, performance, and compliance metrics and identify optimization opportunities
  • Collaborate with sales, product development, and onboarding teams to ensure seamless communication and improve customer experience
  • Gather customer feedback and work with the product team to refine features and functionalities
  • Perform proactive maintenance analysis and communication to ensure safety, reliability, and efficiency of aircraft operations

Requirements

  • 5+ years of experience in aircraft maintenance or a related role
  • Proficiency in maintenance management software and tools
  • Proven ability to work with web-based applications such as Traxxall
  • Ability to troubleshoot and resolve database-related issues
  • Strong analytical skills with the ability to interpret complex data
  • Experience with Salesforce (preferred but not required)
  • Proficient in Microsoft Word, Excel, Outlook, & PowerPoint
  • FAA Airframe and Powerplant Certification (preferred but not required)
  • Detail-oriented with strong communication skills

Benefits

  • Annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation
  • Medical insurance (starting day one of employment)
  • Dental insurance (starting day one of employment)
  • Vision insurance (starting day one of employment)
  • Retirement savings programs (starting day one of employment)
  • Robust suite of benefits for full-time employees based in the USA, Canada, or the Philippines
  • Full overview available on the JSSI Benefits Page on our company website

Job title

Aircraft Maintenance Analyst

Job type

Experience level

Mid levelSenior

Salary

$65,000 - $85,000 per year

Degree requirement

No Education Requirement

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job