Hybrid AI Solutions Architect – Hybrid Setup

Posted last month

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About the role

  • Help customers deploy their AI-powered voice and chat agents across various platforms
  • Act as the POC for customers to ensure ongoing support and customer success
  • Collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees
  • Adjust agent responses, intent recognition, and NLP/NLU models to align with client goals
  • Optimize AI agents with CRMs, ERPs, APIs, and other backend systems as needed
  • Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives
  • Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment
  • Maintain clear records of agent configurations, flows, and system integrations

Requirements

  • Customer service experience
  • At least two years of experience in technical implementation, technical support, or software engineering
  • Hands-on experience with conversational AI platforms
  • Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure)
  • Solid understanding of NLP/NLU concepts and best practices
  • Excellent problem-solving and communication skills
  • Bachelor's degree in a technical field or equivalent experience
  • Understanding of analytics data visualization tools
  • Experience in agile environments or customer-facing technical roles (preferred but not required)
  • Exposure to voice-based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required)
  • Familiarity with CRM, contact center, or support automation systems (preferred but not required)

Benefits

  • HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine-government-mandated benefits
  • Non-taxable allowances
  • Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

Job title

AI Solutions Architect – Hybrid Setup

Job type

Experience level

JuniorMid level

Salary

₱60,000 - ₱70,000 per month

Degree requirement

Bachelor's Degree

Location requirements

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