Help customers deploy their AI-powered voice and chat agents across various platforms
Act as the POC for customers to ensure ongoing support and customer success
Collaborate with engineers, project managers, and clients to map business workflows into AI agent decision trees
Adjust agent responses, intent recognition, and NLP/NLU models to align with client goals
Optimize AI agents with CRMs, ERPs, APIs, and other backend systems as needed
Conduct QA cycles, troubleshoot issues, and optimize performance to reduce false positives or negatives
Troubleshoot technical issues during go-live and ensure a smooth early-stage deployment
Maintain clear records of agent configurations, flows, and system integrations
Requirements
Customer service experience
At least two years of experience in technical implementation, technical support, or software engineering
Hands-on experience with conversational AI platforms
Familiarity with REST APIs, webhooks, and cloud platforms (AWS, GCP, or Azure)
Solid understanding of NLP/NLU concepts and best practices
Excellent problem-solving and communication skills
Bachelor's degree in a technical field or equivalent experience
Understanding of analytics data visualization tools
Experience in agile environments or customer-facing technical roles (preferred but not required)
Exposure to voice-based AI agents (Twilio, Vonage, or custom SIP integrations) (preferred but not required)
Familiarity with CRM, contact center, or support automation systems (preferred but not required)
Benefits
HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more
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