Retail Sales Associate driving sales in Verizon stores using technology and customer service skills. Engage with community and develop career in a fast - paced environment.
About the role
- Design and implement GDPR-compliant Salesforce Marketing Cloud journeys for automotive clients. Provide technical project management, integrations, and analytics within Diconium's digital transformation services.
Responsibilities
- Provide high-quality, technology-specific consulting and solution design in Salesforce Marketing Cloud (Journey Builder, Automation Studio, Email Studio, Mobile, CloudPages, AMPscript/SSJS, SQL).
- Translate business objectives into data-driven customer journeys and multichannel orchestration via email, mobile and on-site personalisation; define KPIs and measurement plans.
- Design data & integration architecture between Core Clouds and Marketing Cloud (Data Cloud, MC Connect, APIs, platform events), including subscriber model, data extensions, consent & preference management (GDPR).
- Act as independent, customer-oriented technical project manager: discovery, use case mapping, audience design and enablement for marketing & sales stakeholders.
- Serve as interface between strategy, UX and technical implementation; create solution blueprints, data flows, mailings (HTML, CSS, AMPscript) and governance guardrails.
- Perform requirements engineering and process analysis (lead lifecycle, campaign ops, segmentation, scoring); advise on deliverability, compliance & data quality best practices.
- Hands-on operational setup: configuration, integrations, data preparation, QA, journey tests, release/cutover with focus on scalability and maintainability.
- Optionally implement personalisation (Interaction Studio) and intelligence (Datorama) for real-time use cases and marketing analytics dashboards.
Requirements
- Sound expertise in Salesforce Marketing Cloud (Engagement) including Journey Builder, Automation Studio, Contact & Subscriber Model, AMPscript/SSJS, SQL-based segmentation.
- Experience with Account Engagement (Pardot) is a plus.
- Good understanding of Core Clouds (Sales & Service): Lead/Contact/Account/Opportunity model, Campaigns and MC Connect data synchronisation; experience with Data Cloud is a plus.
- At least three years of experience in automotive sales & marketing projects (OEM, importer, retail) with measurable impact on campaign performance and ROI.
- Strong requirements management skills and ability to translate business needs into scalable, compliant marketing architectures.
- Fluent German (C1+).
- Excellent communication and presentation skills; ability to present complex issues to business and tech stakeholders.
- High analytical and abstract thinking skills; confident in deliverability, consent management (GDPR), data governance and performance optimisation.
- Must have: Salesforce certification as Marketing Cloud Admin and Consultant.
- Nice to have: Additional Salesforce certifications (Administrator/Consultant/Developer, Account Engagement Consultant, Data Cloud Consultant), experience with personalisation (Interaction Studio) and intelligence (Datorama), basic Python/JS for advanced automation.
- Broad knowledge of Salesforce products, APIs, integrations and basic DevOps/versioning are an advantage.
- Hands-on operational experience: configuration, integrations, data preparation, QA, journey tests, release/cutover.
Benefits
- Professional & Personal Growth: Develop yourself both professionally and personally through training programs, free language courses, competence centers and an active tech community.
- Flexible Work-Life Balance: Hybrid work, workation, flexible hours, parental support and sabbaticals.
- Embrace Diversity & Sustainability: Engage in Sustainability Hub, diverse communities, Diversity Taskforce and after-work activities.
- Comprehensive Benefits: Public transport tickets, job bikes, health offers, supplementary insurances, a pension plan and various discounts.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Full - time Retail Sales Associate at Verizon generating sales through exceptional customer service. Engage with customers and enhance their experience with cutting - edge technology.
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