Manage own portfolio of accounts while providing day-to-day leadership of a Billing and Credit Control team.
Act as first point of escalation for billing and credit queries, providing guidance and solutions.
Ensure invoices and statements are accurate, cash is collected on time, and customer queries are resolved efficiently.
Provide daily oversight, workload allocation, coaching, mentoring, and quality control for AR Specialists.
Assist with candidate interviews and support selection with hiring manager; review and quality-check outputs (invoices, statements, reconciliations, collection notes).
Provide input on team KPIs and highlight performance risks to the AR Manager.
Oversee preparation of accurate invoices and monthly flight statements in line with contractual terms; reconcile contract balances with invoices, receipts, and flight activity.
Support resolution of billing queries and collaborate with Sales, Operations, Treasury, and Legal; review/approve non-standard or manual invoices with Sales.
Monitor customer accounts, negotiate repayment plans, escalate to AR Manager or Legal when required, and proactively manage overdue accounts; attend client meetings as needed.
Support AR Manager in preparing reports on team performance, collections, billing accuracy, and cash flow; contribute to month-end close and audits.
Ensure adherence to company credit policies, billing procedures, SOX, AML, and Sanctions requirements; identify process improvements and support implementation of new systems/tools.
Requirements
Strong experience in Accounts Receivable, Billing, and/or Credit Control.
Prior experience in coaching, mentoring, or supervising a small team.
Excellent interpersonal and communication skills, with the ability to manage client and internal stakeholder relationships.
Strong analytical and problem-solving abilities, with attention to detail.
Proficiency in Microsoft Excel and ERP/finance systems; SAP/GlobalView experience desirable.
Knowledge of compliance requirements (SOX, AML, Sanctions) preferred.
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