DS
Lead the Customer Experience Transformation at DS Smith. Drive growth and satisfaction improvements across North EMEA with a focus on customer - centric solutions.
About the role
- Assist customers with accounting questions and issues relating to our property management software, Rent Manager.
- Conduct remote sessions with customers to resolve software issues as necessary.
- Provide guidance and best practices to those utilizing our Rent Manager application.
- Provide superior customer service to our end users over the phone and via email.
- Document and track status of all issues in a timely fashion within our ticketing software.
- Work in conjunction with internal departments to improve processes and customer satisfaction.
Requirements
- High School diploma required; associate degree in Accounting, Finance, or related field preferred
- Minimum 2 years of experience in help desk, customer support, or customer service roles
- Foundational understanding of Generally Accepted Accounting Principles (GAAP), bookkeeping, and financial statements
- Experience using financial software such as QuickBooks, ERP, SAP, Sage, NetSuite, or Quicken
- Proficiency in Microsoft Excel and other Microsoft Office applications
- Hands-on experience with one or more of the following: payroll, reconciliations, general ledger accounts, tax returns, fixed assets, financial data, or profit and loss statements
- Excellent attendance and personal accountability
- Self-starter with the ability to stay motivated independently
- Strong attention to detail and accuracy in work
Benefits
- Health, dental, & vision insurance
- Wellness program with rewards for healthy activities
- 401(K) with employer match
- Annual company bonus
- 10 paid company holidays
- Paid time off
- Life insurance
- Paid medical leave/disability insurance
- Paid parental leave
- Contemporary office building, wooded campus with nature trail
- On-site fitness center
- One of Cincinnati’s “Top Places to Work”
- Hybrid work schedule available; 50% in the office, 50% remote
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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