Onsite Support Administrator providing technical support for DISA operations and systems migration. Collaborating with users to resolve technical issues and enhance customer satisfaction.
About the role
- Account Support Administrator providing administrative services and support to Commercial Banking team. Collaborating with Account Executive team for client management and account maintenance.
Responsibilities
- Work closely with the Account Executive team to provide client support where required
- Perform all new account openings and account maintenance within Commercial Banking based on client request and supporting documentation
- Review Account Opening Packages for accuracy prior to activating accounts in Horizon
- Open and maintain all Commercial Real Estate tenant accounts
- Assist in maintaining and monitoring Nursing Home accounts
- Process client refunds and waivers as required
- Process RSA token requests coordinating with Account Executive and Info Security teams
- Setup clients in account analysis system (XAA) as prescribed by billing setup forms
- Process monthly billing including making adjustments as necessary and processing final billing
- Review daily and monthly reports including new accounts, account maintenance, fee refunds, Nursing Home reports, etc.
Requirements
- College bachelor’s degree, preferred but not required.
- Two to three years general office experience in a fast paced atmosphere.
- Robust knowledge of PC, preferably Microsoft Office software package (Word, Excel, Outlook).
- Exceptional verbal, written communication and interpersonal skills.
- Strong attention to detail and accuracy.
Benefits
- Health insurance
- Flexible work arrangements
- Paid time off
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