Warehouse Administrator overseeing the workflow and safety compliance for medical goods at Drive Medical. Motivating team efficiency and communication within the warehouse operations.
EG
Hybrid Administrator – Keyholding, 12mth FTC, Maternity Cover
Posted 2 hours ago
About the role
- Keyholding Administrator providing administrative and customer service support within Banham's Keyholding Division. Responsible for managing client enquiries, operational bookings, and maintaining accurate records.
Responsibilities
- Handle general enquiries and deliver excellent customer service by phone, email, and in person.
- Answer calls and manage a variety of client requests, complaints, and queries efficiently and professionally.
- Support with invoice and accounting queries, ensuring accurate communication between teams.
- Schedule bookings for operational teams and ensure all relevant details are shared promptly.
- Liaise with Shift Managers, Key Guards(motorbike emergency response riders), and other Banham departments to ensure seamless daily operations.
- Manage inbound client leads, securing sales and following up to maintain strong client relationships.
- Perform general administrative duties, including: Updating customer accounts Setting up and closing accounts Booking surveys Archiving documentation.
- Assist customers visiting Head Office with Keyholding-related queries.
- Handle customer keys securely in line with regulatory and company procedures.
- Support the wider team with ad hoc administrative tasks as required.
Requirements
- Strong attention to detail, accuracy, and confidentiality.
- Excellent communication skills — both written and verbal.
- A professional, courteous, and dependable approach to work.
- Strong organisational and time management abilities.
- Confidence in decision-making and problem-solving.
- Ability to work both independently and collaboratively as part of a team.
- Flexibility, honesty, and a proactive attitude.
- Proficiency with Microsoft Office and general computer systems.
Benefits
- 33 days Annual Leave (includes bank holidays) (FTE - pro rated if less than 12mths)
- Sick Pay that increases with length of service
- Subsidised Private Medical Cover after completing and passing probationary period
- Annual season ticket loan & Banham interest-free loan
- Cycle to work & Home & Tech scheme (each up to the value of £2k)
- Recruitment referral bonus scheme: Earning up to £1,000 per successful referral (T&Cs apply)
- Gym discount of up to 25%* (depending on Gym/Centre provider) at over 4,000 gyms, leisure centres, and yoga/Pilates studios
- Auto-enrolment into our pension scheme
- Training and development opportunities (including day releases for studies/exams)
- Company equipment tailored to your role (Car / Van, laptop, mobile, additional screens)
- Up to 50% off Banham products
- Banham Social Events
- Employee recognition rewards and moments of magic prizes
- Byond card - a workplace benefit to access exclusive offers and discounts on your everyday spend
- Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered (including personal attacks and sport-related injuries)
- An employee assistance program (EAP) - a 24/7 free, confidential advice service for help with personal and professional problems. This benefit is available from day 1 and extends to your family
- Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010. Over £17 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden Trust.
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