Account Relationship Manager fostering relationships and improving success for mental health providers. Responsible for outreach tracking and professional development for contracted providers.
Responsibilities
Develop a lasting relationship with individual providers while working to understand their motivation and goals
Identify opportunities for improving providers’ success and enroll them in relevant seminars, group trainings, or online courses depending on availability and relevance.
Track outreach including phone calls, emails, surveys, forms, or other tools utilized for provider engagement by logging each interaction in the CRM.
Engage in direct feedback from the organization, team, and provider members to ensure satisfaction and understanding of the business relationship.
Requirements
Eager to learn new skills and develop current strengths through feedback and coaching
Strong attention to detail and organizational skills; capable of holding clientele to expected timelines
Ability to communicate professionally, clearly, and effectively with management, staff, and providers
Exceptional interpersonal, problem-solving and conflict resolution skills
Strong coaching and leadership skills, ability to motivate others
Proficiency with various office technologies, including Excel
Background check required
Bachelor’s degree preferred. Will consider equivalent combination of education, training, and experience
Benefits
75% employer covered Health, Dental & Vision benefits plan
401(k) savings plan with employer matching upon eligibility
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