Account Management Ops Analyst facilitating onboarding and maintenance of accounts at Bank of America. Providing operational support for internal business partners and external clients in the Wealth Management sector.
About the role
- Account Manager overseeing one Towne Park account, driving financial and client satisfaction objectives with cohesive client relationships.
Responsibilities
- The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
- Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
- Demonstrates the ability to improve the financial performance and profitability of the account.
- Understands the contractual agreement and recognizes ways to maximize opportunities.
- Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping.
- Ensures that forecasts, payroll and accounting reports are on time and accurate.
- Ensures that the guest/patient service experience is delivered consistently on all shifts.
- Develops cohesive working relationships with the clients’ staff members.
Requirements
- Associate’s degree preferred
- Minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
- Knowledge of general business practices including accounting, human resources and customer service
- Must be able to drive manual transmission
- Must have and maintain a valid driver’s license and clean driving record
- Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
Benefits
- Employees are eligible to enroll in medical, dental, and vision insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Telemedicine benefits
- Company-paid basic life and AD&D insurance
- Short-term and long-term disability
- 401k retirement savings plan
- Paid Time Off accrual of 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year
- 6 paid holidays throughout the calendar year
- Up to a maximum of 4 paid floating holidays per calendar year
Job title
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Experience level
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Degree requirement
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