Key Account Manager managing physical music distribution through retail and e - commerce channels. Driving revenue growth and strategic sales initiatives in a hybrid work environment.
About the role
- Account Manager overseeing one Towne Park account, driving financial and client satisfaction objectives with cohesive client relationships.
Responsibilities
- The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives.
- Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
- Demonstrates the ability to improve the financial performance and profitability of the account.
- Understands the contractual agreement and recognizes ways to maximize opportunities.
- Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping.
- Ensures that forecasts, payroll and accounting reports are on time and accurate.
- Ensures that the guest/patient service experience is delivered consistently on all shifts.
- Develops cohesive working relationships with the clients’ staff members.
Requirements
- Associate’s degree preferred
- Minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
- Knowledge of general business practices including accounting, human resources and customer service
- Must be able to drive manual transmission
- Must have and maintain a valid driver’s license and clean driving record
- Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
Benefits
- Employees are eligible to enroll in medical, dental, and vision insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Telemedicine benefits
- Company-paid basic life and AD&D insurance
- Short-term and long-term disability
- 401k retirement savings plan
- Paid Time Off accrual of 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year
- 6 paid holidays throughout the calendar year
- Up to a maximum of 4 paid floating holidays per calendar year
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