LW
Customer Success Manager managing strategic client relationships for Octadesk's SaaS platform. Focusing on client satisfaction and upselling opportunities while collaborating with internal teams.
About the role
- Manage and grow relationships across existing customer accounts
- Identify and close upsell and cross-sell opportunities
- Reconnect with inactive clients through structured win-back campaigns
- Achieve revenue and activity targets with a consultative approach
- Maintain an accurate pipeline and client data in Salesforce
- Partner with internal teams to ensure a seamless client experience
Requirements
- 3+ years of experience in B2B SaaS sales or account management
- Proven record of meeting and exceeding sales targets
- Background in legal, accounting, fintech, or professional services is a plus
- Excellent communication and relationship-building skills
- Confident using Salesforce and MS Office
- Self-motivated, proactive, and commercially minded.
Benefits
- Competitive pay
- Achievable commissions
- Hybrid flexibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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