Account Manager producing positive sales growth for Grainger's customer accounts in California. Managing sales activities and customer relationships to drive revenue growth.
About the role
- Account Manager responsible for customer retention and revenue growth at Shoes For Crews. Managing a portfolio of 500+ customer accounts and maximizing sales potential.
Responsibilities
- Managing a portfolio of 500+ customer accounts
- Serve as the lead point of contact for all customer accounts in portfolio
- Identify key stakeholders within accounts, establish/maintain strong customer rapport, and develop consultative relationships
- Uncover and develop new sales opportunities
- Identify and develop key marketing and communication opportunities to improve shoe program awareness within customer accounts
- Develop and execute sales strategies and tactics to maximize sales opportunities
- Assist leadership with customer account and market segment insights that aid in the development of sales goals
- Maintain a high volume of daily phone and email activity and meet required key performance activities and metrics
- Manage customer service needs and assist customers with questions and/or concerns
- Promote, educate, and provide customers with information regarding their Shoes For Crews program (products, services, marketing, account info, how to order, etc..)
- Present strong command of verbal skills and sales techniques aimed at generating sales transactions and increased participation
- Build and leverage customer networks to generate new sales opportunities and revenue
- Negotiate deals and finalize agreements to maximize sales revenue
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Communicate the progress of customer initiatives to internal and external stakeholders
- Manage and maximize inbound sales lead revenue potential
- Forecast and track account/portfolio metrics
- Utilization of CRM (Salesforce) to capture customer information, program details and follow-up activities
- Leverage SFC systems to move efficiently and effectively through their day
- Collaborate with the sales team to identify and grow opportunities within assigned market segments
- Assist with challenging client requests or issue escalations as needed
- Resolve conflicts and provide solutions to customers in a timely manner
Requirements
- Bachelors degree Preferred
- Five years or more of related selling experience
- Outbound calling sales experience required
- Ability to work independently and strategically with minimal supervision
- Ability to self-manage workload and priorities
- Proficient in MS Outlook, Excel, and PowerPoint
- Proficient in Salesforce or similar CRMs preferred.
Benefits
- Competitive salary
- Generous Health Benefit Package (some at NO cost)
- 401(k) (with 3% match)
- Paid vacation, holidays, and sick leave
- Hybrid and remote schedules
- Employee recognition platform
- Employee discounts (Including a FREE pair of shoes)
- Wellness program
- Robust onboarding program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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