Hybrid Account Manager

at Lengow

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Paris, France

About the role

• Account Manager managing commercial relationships and driving revenue growth for Lengow, an e-commerce platform. Engage clients through upsells, renewals and strategic account planning.

Responsibilities

• **⌨️ Your main tasks would be as follows :**
• Own the commercial relationship with your portfolio, acting as the client’s point of contact for all contract-related matters.
• Drive revenue growth by managing renewals, expansions, cross-sells, and upsells.
• Proactively minimise downsell and churn through early risk detection and action.
• Deliver accurate revenue forecasting across renewals, expansions, and potential risks.
• Build and maintain strong executive relationships and perform contact mapping to engage multiple stakeholders within the customer organisation.
• Lead negotiations and contract management to maximise Net Revenue Retention.
• Partner with CSMs to align on customer health insights and retention strategies.

Requirements

• **🏹 We are looking for someone with the following experience and skills:**
• Core Competencies
• Strong analytical skills to manage revenue forecasting and portfolio performance.
• Excellent communication and negotiation skills, able to engage at executive level.
• Resilience and result-driven mindset, with proven ability to handle challenging situations.
• Commercial orientation with the ability to identify and pursue revenue opportunities.
• Expertise
• Experience in managing renewals, upsells, cross-sells, and expansions within SaaS or account management.
• Solid knowledge of contract management and legal/commercial processes.
• Ability to perform contact mapping and build multithreaded relationships within client organizations.
• Skilled at collaborating with cross-functional teams (CSM, Product, Legal, Professional Services) to deliver customer and business outcomes.
• Track Record
• Demonstrated history of achieving or exceeding revenue targets by converting customer objectives into commercial opportunities.
• Proven success in driving portfolio growth while minimizing churn and downsell.

Benefits

• **✨ Joining Lengow is also an opportunity to benefit from many advantages :**
• Ticket restaurant 8 euros by day
• Malakoff Humanis Private insurance & Prevoyance.
• 3 Remote days per week
• Flexible hours
• Bike mileage allowances or 50% of transportation tickets.
• Remote allowances
• Weekly Happy Break on Thursday Evening at the office with food and beverage
• **Specific benefits may vary depending on your country of employment (France or Spain).**