Account Manager at Goodlord managing accounts and driving growth through strategic upselling and retention initiatives. Focused on customer relationships and data-driven strategies.
Responsibilities
You will be responsible for managing Goodlord’s accounts and driving growth through strategic upselling and retention initiatives.
Focus on customer retention and growth, working closely with customers to understand how we can improve key products and up-selling additional products and features.
Managing both direct customer relationships with your own accounts, and working with a pool of shared customers but still maximising the opportunity they provide us.
Using data to communicate and educate our customers, through account reviews and other contact points that ultimately tie into our and their wider sales strategies.
Collate and provide clear and consistent customer feedback internally, to support our business strategy in improving customer experience
Requirements
You have solid experience in B2B account management and/or lettings experience.
You have a proven track record of delivery of customer progression, and growth of those customers as a result.
You are energetic, creative and curious in your approach while not being shy about expressing them
You have a positive attitude, and work well under pressure, and are able to problem solve when sometimes having to think outside the box.
Benefits
🚀 **Grow with Goodlord:** your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us and you can use your £1000 annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally at Goodlord too!
💕 **Your well-being matters**: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
🌴 **25 days holiday (plus BH) plus 1 day per full holiday year up to 32 days: **We believe regular breaks are essential for well-being and we encourage (some may say expect!) all goodlordians to take full advantage of their annual leave entitlement.
🤗** Supporting your family**: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
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