Hybrid Account Manager

at NeoTaste

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Account Manager driving partner success through collaboration and exclusive deals at NeoTaste. Engaging with UK restaurants to enhance their customer experience and operational processes.

Responsibilities

• You actively work together with our partner restaurants in the UK and resolve their concerns to ensure smooth cooperation and an overall satisfactory experience for them with NeoTaste
• As a natural relationship builder, you prevent and reduce churn of our restaurant partners by closely and proactively collaborating with them
• You negotiate exclusive deals with our existing partners to provide attractive offers for our users
• You continuously analyse collected data and feedback to improve the partner experience
• You play a key role in shaping our Account Management and proactively develop new structures and processes
• You work closely with other teams from marketing, sales and product development to consider partner needs and help develop innovative solutions

Requirements

• You have excellent communication skills in English on a native-speaking level and ideally an understanding of the British restaurant/gastronomy industry.
• You have already gained 3-4 years of professional experience in account management, sales or customer success/support and bring a natural commercial mindset. Managing up to 500 partner accounts doesn’t scare you.
• You come across professionally over the phone and via email and can show enthusiasm for our app and what we stand for as a business. You usually problem-solve on the fly.
• You are a skilled negotiator and have a strong power of persuasion. You are confident, not put off by a “no” and remain persistent and resilient in a passionate way.
• You work independently and in a structured manner - you bring a high sense of responsibility and commitment to the job and are not put off by an ambiguous and fast paced startup environment.

Benefits

• Remote work and trust working time - Work from where you feel most productive and start and end your day in a way that fits your own schedule.
• Sports and wellness benefits - Use Urban Sports or Hussle to stay active and recharge.
• NeoTaste for yourself and a friend – Enjoy a NeoTaste subscription and share your passion for food with others.
• Work equipment – You will receive high quality technical equipment from Apple.
• Extra holiday day - Get a day off on 24 December, regardless of the country you’re based in.
• Company offsites and regular team events – Be part of virtual and in-person events with the whole team to meaningfully connect with your co-workers.