Hybrid Account Manager – IT

at ARO Technology

• Job title: Account Manager – IT
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £40,000 per year
• Degree requirement: High School Diploma
• Tech skills: Cloud
• Location requirements: Hybrid, Cardiff, United Kingdom

About the role

• Account Manager developing technology solutions for public sector clients at ARO. Fostering relationships and managing sales cycles in a hybrid role from Cardiff.

Responsibilities

• Manage the full sales cycle from lead generation to contract negotiation and closing.
• Develop account plans that align with client needs
• Lead tender and proposal processes ensuring adherence to public procurement regulations.
• Keep up to date with changes in public sector technology trends and compliance requirements.
• Efficiently gather requirements from prospective and current accounts to produce a solution that meets their needs
• Develop long-term working relationships with prospective and existing customer accounts.
• Work in partnership with various teams within ARO to ensure customer satisfaction
• Arranging and attending customer meetings with SME accounts regularly
• Working towards KPI and targets on a daily basis
• Providing accurate and timely information, forecasts and reports to management
• Respond promptly to client queries and coordinate internal resources to resolve issues
• Maintain accurate records of customer interactions and account activity
• Escalate risks, commercial concerns or service issues to management in a timely manner

Requirements

• Proven experience in an account management role in IT solutions or technology
• Knowledge of IT solutions, trends and technology with a key focus on public sector requirements
• Strong analytical and problem-solving abilities
• Strong communication and interpersonal skills for client relationship building
• A high-level of computer literacy, including the use of cloud CRMS and internal IT systems
• Full UK driving license and ability to travel to sites on a regular basis
• Demonstrated success in managing complex sales cycles and tender processes
• Strong negotiation and influencing skills
• Self-motivated with a results-driven approach
• Sector specific knowledge and experience in a vertical market (Desirable)
• Strong understanding of public sector procurement processes and compliance standards (Desirable)
• Relevant industry certifications or qualifications (Desirable)
• Ability to develop strategic account plans aligned with public sector needs (Desirable)

Benefits

• Company Pension Scheme and matching contributions
• Company Perks portal
• Private Medical insurance
• Life assurance
• 25 days holiday plus bank holidays plus holiday trading
• Your Birthday off, on us
• Health Club and Wellbeing Scheme
• ARO Shares after 12 months employment
• Employee Assistance Programme
• Technical Training Academy and E-learning
• Hybrid working