Hybrid Account Manager

Posted last month

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About the role

  • Lead the strategic direction of accounts, ensuring that all service teams collaborate effectively to produce cohesive and impactful results.
  • Serve as the primary point of contact for clients, building trust and maintaining solid relationships.
  • Oversee cross-functional teams, guide campaign creative and digital workflows, and manage to budgets and timelines.
  • Play a critical role in business development through client upselling and nurturing the growth of clients' businesses.
  • Ensure that all client projects adhere to set timelines and that the agency produces high-quality work at a quick pace.
  • Work closely with team members to facilitate project management, removing roadblocks and ensuring smooth execution of tasks.
  • Discern when to bring in specialists to augment the team's capabilities and enhance project outcomes.
  • Build and maintain strong, trust-based relationships with clients, providing clarity and becoming the main point of contact for all service areas included in the contract.

Requirements

  • Prior account management experience (4 years minimum) within a marketing, social, brand or advertising agency, or similar multi-disciplinary digital or creative venture.
  • Deep knowledge of digital marketing and creative workflows.
  • Outstanding communication and interpersonal abilities for managing client relationships and expectations.
  • Experience in leading and working alongside diverse teams in a collaborative and respectful manner.
  • Problem-solving proficiency and the ability to manage and execute complex projects successfully.
  • Flexibility to move between different project areas as needed.
  • A strong background in developing and implementing strategic plans that drive client success and business growth.
  • Proven leadership skills with the capability to direct cross-functional teams.
  • Skillful in project and budget management, capable of juggling multiple projects with attention to detail.
  • A strategic and innovative approach to cultivating opportunities within client relationships.
  • Experience with training, coaching, and mentoring junior-level employees.
  • Experience with project management tools like Asana, Jira, Monday, etc. required.

Benefits

  • 100% coverage for employee medical, dental and vision plans
  • 401(k) Plan
  • Generous paid time off
  • Paid company holidays
  • Flexible remote work options
  • 12 weeks paid parental leave

Job title

Account Manager

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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