Key Account Manager responsible for managing key accounts in industrial services and sales. Collaborating internally and externally on offers and maintaining pricing accuracy.
About the role
- Account Manager consulting clients at a global growth agency. Lead client relationships and project management for a hybrid role based in Dublin, Ireland.
Responsibilities
- Manage a roster of diverse clients
- Effectively manage the onboarding/kickoff of clients
- Act as the primary liaison between clients and our internal teams as it relates to timeline, budget, progress, etc.
- Prepare account service-related documents such as meeting agendas, meeting reports, emails, proposals, and other client communications and correspondence
- Triage all incoming support requests from clients via email, calls, or our support ticketing platform
- Prepare production plans based on contracted budgets and timelines
- Create and manage tasks in the project management tool as tasks progress through the stages of completion, including keeping the client-facing board up to date
- Perform meticulous quality checks and testing on project- and campaign-related deliverables
- Track and report on engagement budgets and client health on a weekly basis
- Ensure that CRM records are updated on a weekly basis
- Create and maintain milestone records to accurately forecast client revenue and ensure that invoices go out to clients in accordance with the contracted payment schedule
- Provide recommendations on how to improve ongoing marketing campaigns and digital projects (e.g., website redesigns, backend integrations, etc.)
- Lead retainer renewal conversations with the client in a timely manner to ensure retainers do not lapse
- Identify account retention and expansion opportunities and lead conversations with clients about those opportunities
- Work with subject matter experts to properly scope out new engagement opportunities
Requirements
- A post-secondary degree or equivalent professional experience, preferably in marketing, communications, or business.
- High-level knowledge of general marketing and sales tech stacks.
- Proficiency in HubSpot (or similar), Google Analytics, Google Apps, and Microsoft Office.
- Practical hands-on experience with digital marketing, content marketing, and project management.
- Previous agency experience - preferably in a client-facing role.
- Strong oral and written communication skills, high attention to detail, and ability to manage multiple projects (budgets, timelines, personalities) simultaneously.
- Experience working with B2B, fast-growing SaaS, enterprise-level, and/or technology companies.
- Experience building and deploying email campaigns via HubSpot or similar platforms.
- Demonstrated ability to think critically and creatively based on clients’ business objectives, challenges, and KPIs.
- Passionate about marketing and business consulting, with a desire to continue learning and keeping up-to-date with digital and marketing best practices.
Benefits
- Company-paid health insurance and pension match
- Birthday Leave (an additional paid day off)
- Anniversary Leave (an additional paid day off)
- Holisticly wellness benefit
- Regular Culture Committee initiatives & events
- Cycle to Work Scheme
- Flexible, Hybrid, or Remote Work
- Team Lunches & Happy Hours
- Choice of Laptop: Mac or PC
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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