Hybrid Account Manager

at Salted Stone

• Job title: Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Dublin, Ireland

About the role

• Account Manager consulting clients at a global growth agency. Lead client relationships and project management for a hybrid role based in Dublin, Ireland.

Responsibilities

• Manage a roster of diverse clients
• Effectively manage the onboarding/kickoff of clients
• Act as the primary liaison between clients and our internal teams as it relates to timeline, budget, progress, etc.
• Prepare account service-related documents such as meeting agendas, meeting reports, emails, proposals, and other client communications and correspondence
• Triage all incoming support requests from clients via email, calls, or our support ticketing platform
• Prepare production plans based on contracted budgets and timelines
• Create and manage tasks in the project management tool as tasks progress through the stages of completion, including keeping the client-facing board up to date
• Perform meticulous quality checks and testing on project- and campaign-related deliverables
• Track and report on engagement budgets and client health on a weekly basis
• Ensure that CRM records are updated on a weekly basis
• Create and maintain milestone records to accurately forecast client revenue and ensure that invoices go out to clients in accordance with the contracted payment schedule
• Provide recommendations on how to improve ongoing marketing campaigns and digital projects (e.g., website redesigns, backend integrations, etc.)
• Lead retainer renewal conversations with the client in a timely manner to ensure retainers do not lapse
• Identify account retention and expansion opportunities and lead conversations with clients about those opportunities
• Work with subject matter experts to properly scope out new engagement opportunities

Requirements

• A post-secondary degree or equivalent professional experience, preferably in marketing, communications, or business.
• High-level knowledge of general marketing and sales tech stacks.
• Proficiency in HubSpot (or similar), Google Analytics, Google Apps, and Microsoft Office.
• Practical hands-on experience with digital marketing, content marketing, and project management.
• Previous agency experience - preferably in a client-facing role.
• Strong oral and written communication skills, high attention to detail, and ability to manage multiple projects (budgets, timelines, personalities) simultaneously.
• Experience working with B2B, fast-growing SaaS, enterprise-level, and/or technology companies.
• Experience building and deploying email campaigns via HubSpot or similar platforms.
• Demonstrated ability to think critically and creatively based on clients’ business objectives, challenges, and KPIs.
• Passionate about marketing and business consulting, with a desire to continue learning and keeping up-to-date with digital and marketing best practices.

Benefits

• Company-paid health insurance and pension match
• Birthday Leave (an additional paid day off)
• Anniversary Leave (an additional paid day off)
• Holisticly wellness benefit
• Regular Culture Committee initiatives & events
• Cycle to Work Scheme
• Flexible, Hybrid, or Remote Work
• Team Lunches & Happy Hours
• Choice of Laptop: Mac or PC