Account Manager responsible for developing Corporate and Fortune 500 clients for Medic Assist GmbH. Focusing on customer satisfaction and long-term partnerships.
Responsibilities
Manage and develop corporate and Fortune 500 clients (primarily English-speaking) to ensure long-term partnerships and high customer satisfaction
Serve as the primary point of contact for key accounts, including program oversight, handling inquiries, escalations and strategic discussions
Identify new business opportunities within existing accounts and implement up- and cross-selling strategies
Analyze customer needs and develop tailored solutions to maximize customer success
Work closely with internal teams (Sales, Product Management, Customer Service) to ensure smooth support and excellent service
Prepare reports and analyses on customer performance, contract management and revenue development
Continuously monitor the market, analyze competitor activities and adapt strategy to current customer requirements
Requirements
Completed Bachelor’s or Master’s degree in Business Administration (or equivalent) or several years of experience in account management, ideally with large or enterprise customers
Proven ability to build strong, long-term relationships with decision-makers at various levels
Strong problem-solving skills and a proactive approach to customer challenges
Quick learner with the ability to become proficient in new systems and tools
Excellent communication, negotiation and presentation skills
Fluent English (C1/C2) is essential; additional languages (e.g., German or French) are an advantage
Willingness to occasionally work flexible hours to support clients in other time zones
Confident user of MS Office (especially Excel and PowerPoint)
Benefits
A secure position in an internationally growing company within the expanding medtech / IoT market as a full-time permanent role
An interesting and varied role in a friendly team
Very good public transport connections and discounted company transit tickets
Flexible working hours with flextime options
Possibility to work from home by agreement
Modern office including air conditioning
Company-supported training and professional development
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