Account Manager providing excellent customer care and managing dealer relations for Novae's family of trailer brands. Responsible for sales growth and partnership with dealers across multiple regions.
About the role
- Account Manager responsible for developing Corporate and Fortune 500 clients for Medic Assist GmbH. Focusing on customer satisfaction and long-term partnerships.
Responsibilities
- Manage and develop corporate and Fortune 500 clients (primarily English-speaking) to ensure long-term partnerships and high customer satisfaction
- Serve as the primary point of contact for key accounts, including program oversight, handling inquiries, escalations and strategic discussions
- Identify new business opportunities within existing accounts and implement up- and cross-selling strategies
- Analyze customer needs and develop tailored solutions to maximize customer success
- Work closely with internal teams (Sales, Product Management, Customer Service) to ensure smooth support and excellent service
- Prepare reports and analyses on customer performance, contract management and revenue development
- Continuously monitor the market, analyze competitor activities and adapt strategy to current customer requirements
Requirements
- Completed Bachelor’s or Master’s degree in Business Administration (or equivalent) or several years of experience in account management, ideally with large or enterprise customers
- Proven ability to build strong, long-term relationships with decision-makers at various levels
- Strong problem-solving skills and a proactive approach to customer challenges
- Quick learner with the ability to become proficient in new systems and tools
- Excellent communication, negotiation and presentation skills
- Fluent English (C1/C2) is essential; additional languages (e.g., German or French) are an advantage
- Willingness to occasionally work flexible hours to support clients in other time zones
- Confident user of MS Office (especially Excel and PowerPoint)
Benefits
- A secure position in an internationally growing company within the expanding medtech / IoT market as a full-time permanent role
- An interesting and varied role in a friendly team
- Very good public transport connections and discounted company transit tickets
- Flexible working hours with flextime options
- Possibility to work from home by agreement
- Modern office including air conditioning
- Company-supported training and professional development
- Company events
- Company mobile phone
- Free beverages
- Free parking (including e-charging station)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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