Manager leading a team in Group Benefits Member Administration at Manulife. Overseeing operations, driving quality service and client satisfaction in a fast - paced environment.
About the role
- Account Manager providing logistics consultancy to clients at Transportation Insight. Responsible for client data analysis and relationship management while ensuring client satisfaction.
Responsibilities
- Provide Transportation Insight’s clients with analytical and relationship management
- Fill the role of a long-term logistics expert/consultant
- Match the client’s needs to Transportation Insight’s products and services
- Review and analyze client data weekly for trends, issues, and opportunities
- Review open client requests and ensure progress towards closure
- Conduct monthly client reviews and engage clients on new services
- Create case studies for marketing and retention purposes
- Provide training and direction to Logistics Analyst personnel
Requirements
- Bachelor’s degree required
- Direct and external industry experience minimum 3-5 years.
- Language and Mathematical Skills
- Reasoning ability
- Detail oriented
- Self-starter
- Strong work ethic.
- Ability to manage relationships with the assigned client’s personnel and be empathetic to the client’s needs while still managing to achieve excellent performance.
- Detailed knowledge of transportation
- Ability to execute Microsoft application
Benefits
- Competitive compensation package plus eligibility for associate bonus plan
- Paid and floating holidays
- Paid health days
- Paid time off (PTO)
- Paid parental leave
- Diverse Benefits package including Medical, Dental, Vision, Pet insurance, and 401(k) with Company Matching
- Basic and Supplemental Life Insurance
- Short-term and Long-term Disability
- Mental health aid through our Employee Assistance Program (EAP)
- Build relationships and take part in learning opportunities through our Employee Resource Groups
- Access to professional development resources such as LinkedIn Learning
- Referral Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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