Hybrid Client Services Associate, Debt Capital Markets

at GLAS

• Job title: Client Services Associate, Debt Capital Markets
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Jacksonville, United States

About the role

• Client Services Associate managing Debt Capital Markets operational aspects. Involves transaction management, client interaction, and compliance in a fast-paced environment.

Responsibilities

• Manage and process all operational aspects of Debt Capital Markets transactions, including: Interest and principal payments (P&I), Redemptions, maturities, and corporate actions, PIK interest processing and non-pro-rata events, DWAC approvals and transfers.
• Review transaction documentation to ensure accurate setup and ongoing servicing.
• Input and maintain transaction data in GLAS systems (e.g., Transtar, Solvas, DTC interfaces).
• Generate, review, and distribute notices to issuers, investors, and clearing systems within defined deadlines.
• Manage cash flows related to bond payments, including coordination with custodians and clearing systems.
• Perform reconciliations of cash, positions, and payments; investigate and resolve breaks promptly.
• Act as a day-to-day operational contact for issuers, investors, and counterparties on assigned transactions.
• Respond to client and internal inquiries in a timely and professional manner.
• Coordinate with internal teams (CSSG, BCT, Tax, Technology) to ensure accurate and complete processing.
• Adhere to internal control frameworks, including maker/checker requirements and documented procedures.
• Escalate issues, risks, or exceptions promptly to the Team Lead or Manager.
• Perform due diligence with respect to fraud prevention, AML, sanctions, and reputational risk.
• Support audit confirmations and regulatory requests related to DCM transactions.
• Contribute to process improvements, automation initiatives, and system enhancements within DCM Client Services.
• Support onboarding of new transactions, issuers, and products as GLAS expands its DCM offering.
• Maintain accurate records and documentation in line with GLAS policies and procedures.

Requirements

• Experience working in financial services operations, preferably within bond agency, debt capital markets, or securities operations.
• Proven ability to manage multiple deadlines with a high degree of accuracy and attention to detail.
• Strong written and verbal communication skills.
• Ability to interpret legal and transaction documentation.
• Comfortable working in a controlled environment with defined procedures and escalation protocols.
• Prior experience with DTC/FAST, DWAC processing, or bond corporate actions (Preferred).
• Experience using agency systems such as Transtar, Solvas, or similar platforms (Preferred).
• Familiarity with cash and position reconciliations (Preferred).
• Degree in Finance, Business, Economics, or a related field (Preferred).

Benefits

• Flexible work hours
• Professional development opportunities