Account Manager focused on market expansion and customer success for Innovamat in Northern Italy. Engage with educational partners to enhance learning experiences and relationships.
About the role
- Account Manager managing B2B SaaS clients in APAC region. Driving growth and enhancing partner relationships in the Australian market.
Responsibilities
- Drive portfolio growth by identifying opportunities to expand partnerships, upsell/cross-sell solutions, and maximize value for our clients.
- Act as the primary point of contact for partner escalations and requests, minimizing churn and downsell.
- Build and strengthen long-term partnerships, introducing new and premium products tailored to client needs.
- Proactively identify opportunities to increase portfolio value, improve conversions, reduce churn, and enhance the partner experience.
- Use our passive account management (PAM) tools and your market awareness to prospect and forecast selling opportunities.
- Collaborate across teams to ensure a seamless buying and deployment process, and create a positive customer journey that mitigates contraction or cancellation.
Requirements
- Proven Account Manager experience in B2B SaaS and confident in consultative sales, with the ability to challenge the status quo while maintaining empathy.
- Skilled at managing diverse portfolios and tailoring your approach to each client’s priorities.
- Strong active listening and relationship-building skills, building trust with decision-makers and stakeholders.
- Comfortable presenting to groups, with solid public speaking skills and the ability to engage audiences with clarity and impact.
- Excellent written and verbal communication, business acumen, and ability to manage priorities effectively.
- Capable of delivering impactful product demonstrations and providing insights to help clients compete more effectively.
Benefits
- Hybrid Model *2/3 days in our Sydney Office*
- 23 vacation days annually plus bank holidays
- 10 personal leave days annually
- 2 Volunteer days annually (1 every 6 months)
- Birthday Leave (you get a day off the week of your birthday!)
- Compassionate Leave
- Summer hours (3 hours off per week during summer
- Work abroad for 20 days per year - allowing you to travel and work
- Learning hours (3 hours of dedicated learning every 2 weeks)
- Enhanced Maternity and Paternity Leave
- Contribution towards private medical insurance and health & wellbeing allowance (e.g., gym, wellness apps, yoga)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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