Account Manager focused on customer satisfaction and supplier relations in Athens. Collaborating with Growth team to drive sales and strategic decision-making at Grapevine Digital.
Responsibilities
Collaborate closely with the Growth team to effectively manage relationships between customers and suppliers, demonstrating strong communication, negotiation, and relationship-building skills
Align customer needs with supplier offerings by maintaining a delicate balance between both sides, ensuring customer satisfaction while supporting suppliers in expanding through the growing digital demand for their services
Monitoring suppliers’ strategic KPIs. Actively listening to their needs and propositions. Realigning them to customers’ high standard commitment
Identifying issues at an early stage, providing and implementing sound and tailormade solutions via using a mix of proactive and reactive actions in line with the team goals and objectives
Detect and communicate critical supply gaps, while anticipating and managing operational and tactical risks
Leverage data, and business metrics to make informed, strategic decisions, transforming insights into impactful actions
Responsible to set the monthly sales targets and co-ordinate the sales team accordingly
Working closely with the Marketing and Product teams
Requirements
Bachelor’s degree in Business, Operations Management, Engineering or similar fields
Proven work experience 3 - 5 years as Account Manager / Operation Specialist or similar roles
Proficiency in Google Suite or Microsoft Office Suite
Usage and knowledge of Data Studio, or relevant tools
Excellent communication and outstanding organizational skills
Basic understanding of Agile project management methodologies
Team player willing to foster team collaboration and growth of team members
Military obligations fulfilled where applicable
Benefits
A competitive salary package matching candidate’s skills and experience
Career development opportunities and budget for professional growth
Flexibility in remote working (a mix of remote and on-site schedule)
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