Key Account Manager focusing on DACH region and selling technical ophthalmology products for Custom Surgical. Engage clinics, conduct demos, and contribute to company growth in a hybrid setup.
About the role
- Managing Director leading account management strategies for PBM employer clients in the United States. Focus on client satisfaction, retention, and strategic initiatives across regions.
Responsibilities
- Drive and manage growth/retention strategies through our consultant led coalitions.
- Manage the portfolio of PBM employer clients and lead a team responsible for driving client satisfaction and retention.
- Provide executive-level representation during client escalations, finalist presentations, and strategic engagements.
- Cultivate and sustain strategic relationships with executive-level client stakeholders.
- Influence enterprise-wide strategy through client insights, market trends, and partnership with senior leadership.
- Ensure successful delivery of services, implementation of products, and execution of industry initiatives to meet portfolio needs.
- Accountable for overall client retention, satisfaction, and growth within the assigned portfolio.
- Apply financial acumen to inform client strategy.
Requirements
- Bachelor’s degree in business administration or related field desired; master’s degree strongly preferred.
- 12+ years of progressive experience in account management, sales, and client relationship leadership, with at least 10 years in a senior leadership capacity.
- Proven success in managing complex client portfolios and implementations, leading cross-functional teams, and driving strategic initiatives.
- Deep understanding of the PBM and healthcare ecosystem, including current products, services, and industry trends.
- Strong financial aptitude with experience interpreting pricing models, evaluating performance guarantees, and applying data-driven insights to optimize client strategy and business performance.
- Exceptional communication, presentation, and executive presence.
- Demonstrated ability to lead through influence, motivate teams, and deliver year-over-year performance improvements.
- Proven ability to lead through change and ambiguity, adapting client engagement strategies and internal team direction in response to evolving business needs, market dynamics, and organizational priorities.
- Demonstrates resilience and flexibility in navigating transformation while maintaining focus on long-term client and enterprise outcomes.
- Strong enterprise mindset with the ability to balance client-specific goals with broader organizational objectives.
- Skilled at identifying opportunities to elevate the organization’s positioning, influence cross-functional alignment, and ensure that client strategies support overall business growth and sustainability.
- Expertise in tailoring client interactions and strategic approaches based on client maturity, business model, and evolving expectations.
- Able to pivot seamlessly between tactical execution and strategic advisory, ensuring that both immediate needs and long-term goals are addressed in partnership with clients.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Well-being and behavioral health programs
- 401(k) with company match
- Company paid life insurance
- Tuition reimbursement
- Minimum of 18 days of paid time off per year
- Paid holidays
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