Hybrid Account Management Managing Director – Market Coalitions

at The Cigna Group

• Job title: Account Management Managing Director – Market Coalitions
• Job type: Full Time
• Experience level: Lead
• Salary: $200,300 - $333,900 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Bloomfield, United States

About the role

• Managing Director leading account management strategies for PBM employer clients in the United States. Focus on client satisfaction, retention, and strategic initiatives across regions.

Responsibilities

• Drive and manage growth/retention strategies through our consultant led coalitions.
• Manage the portfolio of PBM employer clients and lead a team responsible for driving client satisfaction and retention.
• Provide executive-level representation during client escalations, finalist presentations, and strategic engagements.
• Cultivate and sustain strategic relationships with executive-level client stakeholders.
• Influence enterprise-wide strategy through client insights, market trends, and partnership with senior leadership.
• Ensure successful delivery of services, implementation of products, and execution of industry initiatives to meet portfolio needs.
• Accountable for overall client retention, satisfaction, and growth within the assigned portfolio.
• Apply financial acumen to inform client strategy.

Requirements

• Bachelor’s degree in business administration or related field desired; master’s degree strongly preferred.
• 12+ years of progressive experience in account management, sales, and client relationship leadership, with at least 10 years in a senior leadership capacity.
• Proven success in managing complex client portfolios and implementations, leading cross-functional teams, and driving strategic initiatives.
• Deep understanding of the PBM and healthcare ecosystem, including current products, services, and industry trends.
• Strong financial aptitude with experience interpreting pricing models, evaluating performance guarantees, and applying data-driven insights to optimize client strategy and business performance.
• Exceptional communication, presentation, and executive presence.
• Demonstrated ability to lead through influence, motivate teams, and deliver year-over-year performance improvements.
• Proven ability to lead through change and ambiguity, adapting client engagement strategies and internal team direction in response to evolving business needs, market dynamics, and organizational priorities.
• Demonstrates resilience and flexibility in navigating transformation while maintaining focus on long-term client and enterprise outcomes.
• Strong enterprise mindset with the ability to balance client-specific goals with broader organizational objectives.
• Skilled at identifying opportunities to elevate the organization’s positioning, influence cross-functional alignment, and ensure that client strategies support overall business growth and sustainability.
• Expertise in tailoring client interactions and strategic approaches based on client maturity, business model, and evolving expectations.
• Able to pivot seamlessly between tactical execution and strategic advisory, ensuring that both immediate needs and long-term goals are addressed in partnership with clients.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Well-being and behavioral health programs
• 401(k) with company match
• Company paid life insurance
• Tuition reimbursement
• Minimum of 18 days of paid time off per year
• Paid holidays