About the role

  • Manage business in Japan and grow Net Revenue Retention (NRR) by managing renewals and upsells.
  • Have c-level discussions with customers and work on strategizing their use cases with our platform.
  • Create, manage, and implement Quarterly Business Reviews.
  • Proactively understand the clients’ business to provide competitive insights and trends.
  • Collaborate with global product, engineering and other technical teams to improve our product offerings in Japan.
  • Follow industry trends and interpreting these into day-to-day business impact.
  • Understand the product development cycle, being able to communicate between product teams and customers effectively to - manage expectations on feature requests and releases.
  • Identify product penetration, renewal, and upsell opportunities within the managed customer base.

Requirements

  • Full fluency of the Japanese and English languages.
  • Experience in SaaS sales as a BDR, SDR, AE or Account Manager.
  • Strong understanding of Japan's brands, e-commerce or financial services industry and digital ecosystem.
  • Ability to identify product penetration, renewal, and upsell opportunities within the managed customer base
  • Ability to present complex data solutions in a clear and concise manner to a variety of audiences, including non-technical
  • Self-starting attitude and entrepreneurial spirit highly encouraged.
  • An eye for detail following the industry trends and interpreting these into day-to-day business impact.
  • Enjoy working in small, fast-paced teams where you can take initiative and accountability, and generate - results every day

Job title

Account Director

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

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