customer-support

Honeywell is a diversified multinational technology and manufacturing company that delivers hardware, software and services across aerospace, industrial and commercial markets. It provides aircraft systems and avionics, building and industrial automation, energy and sustainability solutions, safety and productivity tools, and enterprise software platforms (like Honeywell Forge) for operational optimization and OT cybersecurity. Honeywell serves customers in aerospace, manufacturing, utilities, healthcare, oil & gas, retail and logistics, and focuses on digital transformation, automation and energy transition.

Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.

Honeywell

• Shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty.
• Support technical requests from customers to optimize experience programs.
• Report to META Region Director of Customer Experience.
• Collaborate to impact customer satisfaction and revenue.

Customer Experience Professional – Technical Training

Customer Experience Professional at Honeywell driving customer satisfaction and loyalty through technical training initiatives in Turkey. Engaging with cross-functional teams for organizational success.

Omnisend is an email and SMS marketing automation platform designed to help eCommerce businesses effectively reach and engage their customers. With a suite of tools for building customer relationships through email and SMS campaigns, Omnisend offers features such as segmentation, automation, and reporting to optimize marketing efforts. The platform integrates with numerous eCommerce tools, making it easy to manage customer interactions from one place. Omnisend's user-friendly interface allows businesses to create personalized, on-brand experiences for their customers, all while aiming to enhance sales through targeted marketing strategies.

Omnisend is an ecommerce-tailored email & SMS marketing automation platform built to help nimble teams drive more revenue without increasing their workload. One-click ecommerce stack integrations, pre-built workflows and intuitive drag & drop editing make it easy to get up & running without diving into the gritty details, unless you want to. 

More than 80,000 ecommerce brands use Omnisend to grow their businesses on autopilot, converting their customers with quick-to-build, highly-relevant emails & texts.

We’re a team of more than 180 Omnisenders working worldwide and looking for talented, passionate developers, artists, marketers, and everything in between. Are you excited about helping ecommerce marketers to discover the best ways to build relationships with their customers? Check out our open positions here: https://www.omnisend.com/careers/

Omnisend

• Deliver accurate, efficient, and high-quality support across all channels (email and chat — no calls!) while ensuring a professional and customer-centric experience.
• Stay informed about product features, updates, and internal processes to provide timely and relevant solutions.
• Collaborate closely with Product, Tech Support, Deliverability, and other internal teams to resolve issues, manage escalations, and identify opportunities for improvement.
• Proactively share ideas, contribute to process enhancements, and help refine workflows that elevate both customer and team experiences.
• Take ownership of specialized areas (e.g., billing, outages, scheduling, or specific product features) and lead related initiatives with accountability and expertise.
• Mentor junior colleagues by sharing knowledge, providing constructive feedback, and fostering a culture of collaboration and growth.
• Actively engage in team meetings and embody Omnisend’s values in every customer and team interaction.

Customer Support Specialist

Customer Support Specialist providing customer-centric support across email and chat channels. Collaborating with internal teams to resolve issues and enhance customer experiences in a tech-focused environment.

Trendyol Group is an international eCommerce platform offering a wide range of products for online shopping in multiple countries, including Türkiye, Germany, and the United Arab Emirates. They focus on providing a personalized shopping experience with features like free shipping and returns. Trendyol pays close attention to user privacy and customizes site functions with the use of cookies and other tracking technologies to enhance site performance and marketing efforts. They operate with a strong emphasis on consumer preferences and ensure regulatory compliance in different regions they serve.

Our purpose is to create the most positive impact in our ecosystem by enabling commerce, empowered by technology!We are a Tech company - Technology is the driver, ecommerce is the outcome. We were established in 2010 to provide a seamless e-commerce experience to our customers and vendors. In ten years, we became the largest e-commerce company in Turkey, as well as one of the leading global platforms. We continue to grow and create value through our three main divisions: Trendyol Tech, one of the leading R&D centers; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform and Trendyol Go is the local services arm of Trendyol Group with the goal to deliver anything in 30 minutes. To fulfill all daily needs of our users, Trendyol Go connects local merchants, couriers and Trendyol users. We are scaling fast and profitably, expanding into international markets. If you want to learn, grow and deliver, if you are results-oriented, love teamwork, appreciate open communication, learning and iteration, and making decisions with data,Come, join our tribe!

Trendyol Group

• Evaluate customer interactions across multiple regions ensuring service quality standards are met.
• Identify root causes behind quality gaps.
• Drive continuous improvement initiatives that directly impact customer satisfaction and operational efficiency.
• Work closely with internal stakeholders, outsource partners, and training teams to transform quality insights into actionable business improvements.

Customer Experience Quality Professional

As a CX Quality Professional at Trendyol, evaluate customer interactions and drive improvements in quality assurance and customer satisfaction.

CMA CGM is a global leader in shipping and logistics, serving over 420 ports around the world on five continents. The company, led by Rodolphe Saadé, continually innovates to provide a wide range of efficient shipping, land, air, and logistics solutions. With a commitment to sustainability and a target to become Net Zero Carbon by 2050, CMA CGM is also active in humanitarian efforts through the CMA CGM Foundation. The group operates in 160 countries, employs more than 155,000 people, and includes subsidiaries such as CEVA Logistics, a world leader in logistics, and CMA CGM AIR CARGO.

The CMA CGM Group is a global player in sea, land, air and logistics solutions. Present in 160 countries, it employs 160,000 people, of which nearly 6,000 in Marseille where its head office is located.

The world's 3rd largest shipping company, CMA CGM serves more than 420 ports across 5 continents with a fleet of over 650 vessels. In 2024, CMA CGM carried over 23 million TEU (twenty-foot equivalent unit) containers. Its subsidiary CEVA Logistics, one of the world's top five players, operates 1,000 warehouses and handled 15 million shipments in 2024. CMA CGM AIR CARGO, the Group's air freight division, will operate a fleet of 6 cargo aircraft by 2025.

CMA Media, France's 3rd largest private media group, includes RMC-BFM and several national and regional press titles (La Tribune Dimanche, La Tribune, La Provence and Corse Matin).

Committed to energy transition, the CMA CGM Group is aiming for Net Zero Carbon by 2050.

The CMA CGM Foundation provides humanitarian aid in crisis situations, and is committed to education for all and equal opportunities throughout the world. To date, the CMA CGM Foundation has transported 63,000 tons of humanitarian aid to 97 countries and supported over 550 educational projects.

CMA CGM

• Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements
• Coordinate internally and/or respond to customer queries related to shipment
• Monitor shipment according to customer status and track & trace upon delivery
• Record and update information on customer profiles

Customer Service Professional

Customer Service Professional serving clients in logistics at CMA CGM. Managing queries and shipment coordination in a hybrid role based in Istanbul.

Customer Service Professional serving customers in logistics queries at CMA CGM. Engaging in shipment monitoring and internal coordination within a hybrid working environment.

A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive.The company employs roughly 110.000 employees across operations in 130 countries.

A.P. Moller - Maersk

• Taking full responsibility for customers' experience by managing the end-to-end shipment process
• Be the primary point of contact for own customers
• Actively build strong relationships with customers
• Promptly respond to customer enquiry on shipment status
• Actively drive awareness and utilization of Maersk self-service channels
• Understand and be familiar with local KPIs
• Drive continuous improvements opportunities
• Be the owner of all customer issues
• Manage and improve day to day process interaction with own customers
• Understand claims policy and its impact on company assets

Customer Experience Consultant

Customer Experience Consultant handling customer experience by managing the end-to-end shipment process. Primary point of contact for customers in a global shipping company.

Hybrid Customer Support roles in Turkey

Browse 6 hybrid customer support roles hiring in Turkey.

6 jobs found

Customer Experience Professional – Technical Training

Honeywell

Customer Support Specialist

Omnisend

Customer Experience Quality Professional

Trendyol Group

Customer Service Professional

CMA CGM

Customer Service Professional

CMA CGM

Customer Experience Consultant

A.P. Moller - Maersk