Customer Service Representative engaging with customers and maintaining store standards at Circle K. Offering fast service and teamwork in a fun environment while ensuring customer satisfaction.
About the role
- As a CX Quality Professional at Trendyol, evaluate customer interactions and drive improvements in quality assurance and customer satisfaction.
Responsibilities
- Evaluate customer interactions across multiple regions ensuring service quality standards are met.
- Identify root causes behind quality gaps.
- Drive continuous improvement initiatives that directly impact customer satisfaction and operational efficiency.
- Work closely with internal stakeholders, outsource partners, and training teams to transform quality insights into actionable business improvements.
Requirements
- Bachelor's degree in a related field or equivalent work experience.
- Proven experience in quality assurance or a similar role within a customer service environment.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with customer service software and tools.
- Ability to adapt to a fast-paced and dynamic work environment.
- Good Command of English.
Benefits
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Advisor optimizing customer journey from construction to operation for a leading construction firm. Engaging clients with sustainable energy solutions and ensuring high service standards.
Kundenbetreuer/in at Vaudoise ensuring customer satisfaction through various communication channels. Providing information and support in the insurance sector with focus on online customers.
Customer Support Agent at LYNX assisting clients with inquiries and complaints in finance. Engaging in personal development for international financial markets.
Support Agent responsible for customer inquiries and issues in the financial market. Offering excellent service without sales conversation requirements.
GM
Junior Customer Service Agent for a modern language school in Berlin handling student inquiries and administrative tasks while providing support via email and phone.
Customer Service Representative providing first line customer support and managing orders and queries for Coats. Promoting products and ensuring customer satisfaction in a competitive environment.
Customer Service Representative managing accounts and providing product support for Trivium Packaging. Engaging in customer relationship management and handling inquiries efficiently.
Customer Service Team Lead empowering a caring customer success team at AlgaeCal. Leading in a hybrid work environment focusing on customer welfare and team performance.
Senior Customer Service Coordinator at Coates managing a team to ensure customer satisfaction and safety. Responsible for administrative tasks and customer solutions at the Albert Park branch.