Junior Customer Service Specialist managing customer inquiries with e - commerce focus in Slovakia. Handling omnichannel support while building relationships with customers and merchants.
About the role
- As a CX Quality Professional at Trendyol, evaluate customer interactions and drive improvements in quality assurance and customer satisfaction.
Responsibilities
- Evaluate customer interactions across multiple regions ensuring service quality standards are met.
- Identify root causes behind quality gaps.
- Drive continuous improvement initiatives that directly impact customer satisfaction and operational efficiency.
- Work closely with internal stakeholders, outsource partners, and training teams to transform quality insights into actionable business improvements.
Requirements
- Bachelor's degree in a related field or equivalent work experience.
- Proven experience in quality assurance or a similar role within a customer service environment.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with customer service software and tools.
- Ability to adapt to a fast-paced and dynamic work environment.
- Good Command of English.
Benefits
- Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
- Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
- Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
- Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
- Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
- A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
- Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
- Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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