Customer Service Representative providing support to National Sales customers through inbound and outbound communications. Processing orders and resolving inquiries while supporting food distribution operations.
About the role
- Customer Service Professional serving customers in logistics queries at CMA CGM. Engaging in shipment monitoring and internal coordination within a hybrid working environment.
Responsibilities
- Serve the customer in all queries and requirements and inform him/her on any shortcomings based on initial conditions (cost, delay...), according to Group business requirements
- Coordinate internally and/or respond to customer queries related to shipment
- Monitor shipment according to customer status and track & trace upon delivery
- Record and update information on customer profiles
Requirements
- Bachelor’s degree in a relevant field (preferably in Logistics, International Trade, or Business Administration)
- Minimum 2 years of professional experience in a Customer Service role within the logistics/shipping industry
- Strong ability to manage multiple tasks and priorities effectively
- Proactive approach with strong problem-solving and communication skills
- Fluency in written & verbal English is a must (part of the interview will take place in English)
- Able to work in the office 4 days per week (hybrid) in Istanbul.
Benefits
- Flexible working hours
- Working 40 hours a week
- Hybrid working
- Birthday day off
- Fruit Day: every Wednesday
- Happy hours
- Yearly bonus
- Transportation
- Life insurance
- Meal Allowance (Cash/monthly)
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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