customer-success-manager

Trendyol Group is an international eCommerce platform offering a wide range of products for online shopping in multiple countries, including Türkiye, Germany, and the United Arab Emirates. They focus on providing a personalized shopping experience with features like free shipping and returns. Trendyol pays close attention to user privacy and customizes site functions with the use of cookies and other tracking technologies to enhance site performance and marketing efforts. They operate with a strong emphasis on consumer preferences and ensure regulatory compliance in different regions they serve.

Our purpose is to create the most positive impact in our ecosystem by enabling commerce, empowered by technology!We are a Tech company - Technology is the driver, ecommerce is the outcome. We were established in 2010 to provide a seamless e-commerce experience to our customers and vendors. In ten years, we became the largest e-commerce company in Turkey, as well as one of the leading global platforms. We continue to grow and create value through our three main divisions: Trendyol Tech, one of the leading R&D centers; Trendyol Express, the fastest growing delivery network; Dolap, the largest second-hand goods platform and Trendyol Go is the local services arm of Trendyol Group with the goal to deliver anything in 30 minutes. To fulfill all daily needs of our users, Trendyol Go connects local merchants, couriers and Trendyol users. We are scaling fast and profitably, expanding into international markets. If you want to learn, grow and deliver, if you are results-oriented, love teamwork, appreciate open communication, learning and iteration, and making decisions with data,Come, join our tribe!

Trendyol Group

• Manage and execute seller CRM processes to drive seller engagement and activation through automated CRM journeys,
• Design and optimize segment-specific journeys to drive KPIs, while continuously monitoring performance to implement data-driven enhancements,
• Collaborate with business owners to identify, design, and execute growth opportunities for each segment,
• Conduct projects end-to-end from early stage research through development, in consultation with stakeholders,
• Follow e-commerce & marketplace environment best practices, develop projects that will improve seller engagement and follow up the actions to be taken by other teams,

Marketplace CRM Analyst

Marketplace CRM Analyst driving seller engagement by managing automated CRM journeys at Trendyol. Collaborating with business owners to optimize seller communication strategies.

Pearson VUE is a global leader in computer-based testing, providing a wide range of credentialing and certification exams for various industries. They support test-takers and test owners by offering resources, scheduling options, and accommodations to ensure equitable access to testing. Their mission is to empower candidates and enrich communities through the delivery of high-stakes exams that validate professional skills and knowledge, contributing to career advancement and industry standards.

Your certification is at the heart of communities across the globe, empowering professionals in your field to protect the public, advance new technology, and drive progress for future generations.

The real-life impacts of professional certification are clear. At Pearson VUE, we provide expert testing services for the entire exam lifecycle to help your candidates move from potential to progress, while driving your certification or licensure program to new heights. As your partner in testing — delivering millions of exams annually — we continually push the limits by developing secure exam delivery options and innovative testing methods to help you achieve your goals. Because we know that by working together, challenging the status quo and fostering new possibilities, we will collectively move forward.

Pearson VUE

• Serve as the primary point of contact for assigned Higher Education institutions in Türkiye, managing end‑to‑end post‑sales engagement and maintaining strong, trusted‑advisor relationships with academic, administrative, and IT stakeholders.
• Conduct regular adoption reviews, governance meetings, and strategic planning sessions with Deanship offices and institutional coordinators (e.g., ITU committees).
• Partner with senior administrators and faculty to advise on strategic, tactical, and operational considerations related to digital transformation and effective use of Pearson solutions.
• Host periodic evaluation meetings to review performance, measure impact, and identify further digital training or adoption needs.
• Lead successful enablement of new institutions, ensuring smooth rollout of MyLab & Mastering, Revel, eText, and other Pearson digital solutions.
• Coordinate and deliver faculty sessions, coordinator level adoption training, and start‑of‑term preparation activities.
• Health checks to ensure LMS integrations are correctly activated by global Customer Success teams, as well as institutional IT/Technology and Pearson engineering teams, especially during Institutional upgrades or infrastructure changes.
• Own semester readiness activities by creating customized courses, embedding in-course support materials, and ensuring timelines align with institutional academic calendars.
• Design and execute adoption plans aligned with academic cycles, monitoring usage analytics and proactively addressing adoption risks.
• Deliver on-campus and virtual faculty training on pedagogical best practices, digital tool usage, and high‑impact teaching workflows.
• Provide on-campus support during critical academic periods (midterms, finals), assisting faculty and students with issue resolution and coordinating escalations.
• Offer expertise for advanced digital use cases, supporting colleagues and clients in achieving deeper, more sophisticated digital adoption.
• Produce custom reporting packages including MyLab/Revel gradebook exports, usage analytics, student performance reports, and tailored dashboards for institutions (e.g., ITU, Bilkent, Bahçeşehir, Haliç, Medipol).
• Provide operational support for locally maintained products such as Pearson Kariyer Akademisi, including account creation, class setup, assignment allocation, and preparation of end‑of‑term instructor‑level reporting.
• Prepare ROI and impact summaries demonstrating student learning outcomes, adoption growth, and institutional value.
• Escalate complex instructor and student issues to the correct support channels, debriefing Tier 2 & 3 teams conducting in-depth root-cause investigations and platform testing.
• Coordinate with Pearson engineering, product, and customer support teams to resolve escalations efficiently and communicate updates clearly and professionally to stakeholders.
• Proactively monitor risk during high-stakes assessment windows to anticipate potential failures (e.g., LockDown Browser issues, graphical errors, keystroke/typing bugs, timer malfunctions) and activate rapid response plans.
• Collect structured feedback from faculty, students, and institutional IT teams, synthesizing insights to inform product, engineering, and Customer Success strategy.
• Contribute to case studies, success stories, and best-practice documentation to strengthen institutional partnerships and internal knowledge-sharing.
• Maintain up‑to‑date awareness of market dynamics, HE digital trends, and competitive landscape in Türkiye and the MENAT region.
• Lead the development and maintenance of instructional videos, user guides, and platform documentation in both Turkish and English.
• Proactively communicate platform updates, feature changes, and known issues to Türkiye-based Sales, Support, and Digi-Teams.
• Provide expert handover on complex issues to Customer Services & Support, ensuring seamless management of investigation-heavy cases.
• Partner closely with Sales on renewals, pricing updates, proposal development, and identification of expansion opportunities (e.g., new departments, institution-wide deployments).
• Strengthen customer loyalty and retention by ensuring consistent alignment with institutional priorities and digital transformation goals.
• Support cross-functional initiatives to enhance Pearson’s footprint across the Turkish Higher Education ecosystem.
• Work closely with Customer Success and Sales teams to monitor account health, risk indicators, and growth opportunities.
• Provide management and regional leadership with monthly reports, insights, and actionable CRM updates via Salesforce (OneCRM) or equivalent systems.
• Participate actively in Customer Success team meetings and contribute to shared workflows, standards, and operational excellence.

Customer Success Specialist

Customer Success Specialist engaging with Higher Education institutions in Türkiye. Onboarding digital solutions and maintaining relationships with academic stakeholders.

SESTEK is a conversational automation company that helps organizations improve customer experiences and operational efficiency. The company provides AI-powered solutions such as text-to-speech, speech recognition, natural language processing, and voice biometrics. These technologies are utilized in various applications, including virtual agents, customer authentication, interaction analytics, and automated quality management. SESTEK focuses on delivering scalable, omnichannel solutions for industries like banking, e-commerce, and contact centers, ensuring compliance with industry regulations and enhancing workforce management.

Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 500+ enterprise clients in 20 different countries around the globe.

Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022.

OUR PRODUCTS
Knovvu Virtual Agent
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.

Knovvu Analytics 
Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback

Knovvu Biometrics 
Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.

SESTEK

• Act as the primary point of contact for corporate clients
• Ensure customer satisfaction by responding to inquiries and resolving issues promptly and effectively
• Collaborate with internal teams to optimize the customer experience
• Leverage company expertise to provide strategic recommendations and deliver personalized experiences
• Work closely with business units to enhance customer satisfaction and engagement
• Monitor key performance metrics and drive customer retention and loyalty
• Analyze business needs and design the best solutions within Sestek products
• Support AI Agent design, contributing to chat & voice agent development and AI-driven customer interactions
• Design and optimize customer journeys for AI Agents

Customer Success Manager

Customer Success Manager ensuring satisfaction and long-term success for corporate clients at a global AI technology company. Focusing on exceptional customer experiences and strategic recommendations.

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

A global healthcare technology leader — boldly attacking the most challenging health problems facing humanity with innovations that transform lives.

Medtronic

• Driving Cardiac Rhythm and Ablation Solutions Therapies.
• Accelerate the adoption of innovative diagnostic and therapeutic solutions.
• Achieve sales revenue and market share targets for a specified region.
• Support EPS, Cryo & RF Ablation, Pacemaker & ICD implantation cases in CathLab.
• Conduct on-site education and consulting.
• Establish and maintain customer relations with healthcare professionals and organizations.
• Provide technical expertise to sales representatives and customers through sales presentations and product demonstrations.
• Monitor and manage field inventory effectively.

Technical Consultant – CRM, CAS

Technical Consultant driving Cardiac Rhythm and Ablation Solutions Therapies for Medtronic. Support healthcare professionals and achieve sales targets in a specified region.

Digitopia is a company that empowers businesses through tailored transformation solutions that provide actionable strategies and measurable success. They specialize in digital transformation, artificial intelligence, digital upskilling, and sustainability to help organizations navigate complex challenges and achieve their growth objectives. With a broad approach that combines consulting expertise and technology, Digitopia helps businesses maximize their investments and ensure sustainable growth across various industries.

The future is a digital utopia, and that's what we call Digitopia. As the leading transformation management software provider, we help our customers transform faster and more cost-effectively. Our cloud-based, AI-powered solutions cover digital transformation, sustainability, innovation, AI, and more. With customers, partners, and practitioners on six continents in 30+ countries, our global reach is unparalleled.

Digitopia

• Own customer & partner relationships: Act as the primary liaison between Digitopia and external stakeholders; build trust and long-term partnerships.
• Drive onboarding & adoption: Collaborate with cross-functional teams to ensure smooth onboarding, integration, and time-to-value for new customers and partners.
• Run regular check-ins: Understand needs, address concerns, identify upsell/cross-sell opportunities, and support mutual growth.
• Create success plans: Develop and execute strategies that increase satisfaction, retention, and business expansion.
• Enable through training & support: Provide guidance, best practices, and resources to help customers/partners succeed.
• Use data to improve outcomes: Analyze partner performance and customer usage signals; work with internal teams to optimize processes and hit shared targets.
• Be a voice of the customer: Contribute to thought leadership by engaging both customers and internal teams, bringing insights that improve product and delivery.

Customer Success Specialist fostering relationships and driving outcomes for Digitopia clients. Collaborating with teams to ensure customer adoption and satisfaction in a hybrid work environment.

Hybrid Customer Success Managers roles in Turkey

Browse 5 hybrid customer success managers roles hiring in Turkey plus related opportunities such as client partner, account executive, account manager and customer success manager.

5 jobs found

Marketplace CRM Analyst

Trendyol Group

Customer Success Specialist

Pearson VUE

Customer Success Manager

SESTEK

Technical Consultant – CRM, CAS

Medtronic

Customer Success Specialist

Digitopia