customer-support

CREA, the leading ecommerce enabler in Southeast Asia, makes ecommerce success effortless for brands across multiple channels. By combining innovative technology and ecommerce expertise, CREA helps brands remove the complexity of operating in a fragmented digital commerce landscape and maximises opportunities by providing a single multi-channel solution. 

CREA provides multi-channel store management and operations, marketing, branding and data-driven channel insights to brands to enhance and further brand growth and offers direct to consumer channel management and fulfilment. Through strategic partnerships, such as with SuperOrdinary, CREA has also built a global distribution network for its brands.  

Offices and warehouses for CREA are located in Thailand, Singapore and Malaysia. The company is founded by serial entrepreneurs, Aimone Ripa di Meana and Alessandro Piscini in 2019, and is headquartered in Bangkok, Thailand. 

CREA

• Responsible for managing end-to-end refund and return processes across eCommerce platforms, ensuring accurate processing and timely customer communication.
• Review customer requests, verify eligibility, and process refunds or exchanges accurately.
• Coordinate closely with the Warehouse team to track returned items, confirm product condition, and ensure timely resolution.
• Monitor return status and update customers throughout the process.
• Maintain accurate records of return and refund transactions in internal systems.
• Identify recurring return issues and report trends to improve operations and customer experience.
• Moderate all customer inquiries and reviews across eCommerce platforms.
• Handle partner reviews and promptly respond to email queries related to eCommerce operations.
• Use eCommerce tools and platforms efficiently to deliver accurate information and exceptional service.
• Proactively identify and report system issues, process gaps, and customer feedback trends to management.

Customer Service Associate

Managing refund and return processes across eCommerce platforms in Bangkok. Involves customer inquiries, internal coordination, and enhancing operations.

Funding Societies | Modalku Group is Southeast Asia’s largest SME digital financing and debt investment platform. The company specializes in short-term financing options for SMEs, which are funded by individual and institutional investors. They offer a range of financial products, including Micro Loans, Business Term Loans, Revolving Credit Lines, and several financing options backed by accounts and property, designed to support young companies less than two years old. Funding Societies aims to close the SME financing gap in Southeast Asia, providing convenient and accessible financial opportunities. Since its inception in 2015, the company has facilitated over S$2 billion in business loans, reflecting its commitment to empowering SMEs with equitable financial access. Backed by major investors like SoftBank Ventures Asia Corp and Sequoia India, Funding Societies provides a positive impact on societies in the region by enabling SMEs to thrive.

Funding Societies | Modalku is the pioneer of SME Digital Financing Platform and Debt Investment Platform in Southeast Asia. We accelerate business growth by fast financing which is crowdfunded by retail and institutional investors as well as high-net-worth individuals. Founded in 2015 in Singapore, Funding Societies | Modalku is currently licensed and operating in Singapore, Indonesia, Malaysia, and Thailand. We have also achieved global accolades for its works on financial inclusion to make financing accessible to SMEs in Southeast Asia, which includes the MAS FinTech Award, the Global SME Excellence Award from United Nations, and the prestigious global Fintech100 by KPMG and H2 Ventures.Funding Societies | Modalku is dedicated to the vision of funding underserved SMEs and making a positive impact in society. We exist to enable fair financial access to Southeast Asia.

Funding Societies | Modalku Group

- Support the Manager in developing of SOPs for CX function and  ensure compliance of processes
- Drive crowdfunding, investor communication and related operations activities
- Execution of end to end CX related activities including but not limited to KYC, customer communication and other activities  as an equal partner to the operations team
- Execution and development of  partners ,SME and investors article center 
- Respond to customers on various platforms and social media
- Support onboarding, conversion and engagement of investors
- Responsible for driving of NPS, CSAT and other customer feedback related initiatives
- Work with internal and external stakeholders for fulfillment of the above objectives
- Work with product team and data team to build product and solution based on the requirements of each initiative
- Other ad-hoc projects/ assignments by VP Operations & CX and Country Head

Senior Associate, Customer Experience

Associate/Senior Associate managing customer experience functions and investor communications for a leading SME neobank in Thailand.

Intrepid is an AI technology company that builds sovereign intelligence—AI you own and control.

Our flagship product is Superstar, the AI Studio for founders and GTM teams. It learns your business and runs the weekly workflows that move a company forward—launches, content sets, landing pages, investor materials, release packs—end to end.

What we help leadership teams do:
- Move from AI pilots to production
- Identify high‑leverage workflows and stand up end‑to‑end sequences (Plan • Create • Launch • Analyze • Own)
- Add quality gates and approvals so outputs are on‑brand and ready to ship
- Turn feedback and results into training signals for an owned model
- Measure deltas: manual ops ↓, iteration speed ↑, performance lift ↑
- Specialization where it matters: creator commerce—attribution you trust; payouts on time

Who we serve:
- Founders and growth teams at tech‑forward startups (Seed → Series C)
- AI‑native or AI‑ready operators who want owned advantage, not rented prompts

The result: faster cycles, clearer results, and an intelligence layer that becomes your competitive edge.

Intrepid

• Respond to buyer inquiries in a timely and accurate manner via chat
• Identify the needs of buyers by asking relevant probing questions
• Attend course refreshers to ensure knowledge about the products and promotions is up to date
• Acknowledging and resolving buyer concerns and complaints
• Analyze and report product and promotion issues
• Update internal databases with information about product issues and valuable discussions with buyers
• Monitor buyer complaints and proactively initiate outbound chat to aid assistance
• Maintain a positive, empathetic, and professional attitude toward customers
• Ensure prime satisfaction of each buyer who reached out via chat

Customer Service

Customer Service Representative supporting managed shops by answering buyer inquiries via chat. Ensuring timely and accurate responses to deliver prime satisfaction in SEA e-commerce.

Solvay is a multinational chemical company driven by innovation and sustainable development. With a diverse portfolio, Solvay specializes in the manufacturing of advanced materials and specialty chemicals, providing solutions across various industries including aerospace, automotive, and healthcare. The company focuses on creating value through its commitment to sustainable practices and the development of innovative products that meet the needs of its customers.

Welcome to Solvay, where science and mastery come together, creating excellence that stands the test of time. 

With a 160-year legacy, we're not just innovators; we're on a constant journey of progress, mastering the essential elements of our world.

We're all about revealing potentials, just like you. Recognizing what's crucial for our world, our solutions aim for a sustainable future, making a positive impact on individuals and communities worldwide.

In the market, we're leading the way with best-in-class essential chemicals, making a difference in critical sectors like construction, healthcare, consumer goods, and automotive. Our products, often unseen but always vital, play a crucial role in everyday life.
But progress could not been reached without the contribution of the most essential elements, you. 

Join us in our relentless pursuit of excellence and be part of Solvay's everlasting legacy: where together, we shape a better future for generations to come.

Solvay

• Serve as the primary contact for customer inquiries and promptly resolve issues.
• Process and monitor orders in cooperation with Account Managers, production sites, and the Logistics Department.
• Collaborate with internal teams (Sales, Logistics, etc.) to ensure comprehensive customer support and problem resolution.
• Monitor deliveries and payment behavior in coordination with our Credit team and settlement of the billing process.
• Identify opportunities for process improvements to enhance the overall customer experience.

Customer Service Representative, Chinese Speaking

Customer Service Representative managing inquiries and orders within the Order-to-Cash team in Bangkok, supporting customer satisfaction and efficient order management.

• Moderating all customer inquiries and reviews on eCommerce platforms
• Handling partner reviews and promptly responding to email queries related to eCommerce operations
• Demonstrating clear and polite written and oral communication with customers, partners
• Achieving or surpassing quality and productivity benchmarks set by management
• Maintains a positive and professional image of the company through interactions with customers and partners
• Prioritizing and addressing customer inquiries and reviews on eCommerce platforms with a sense of urgency to meet service level expectations
• Adhering to company policies and processes to efficiently manage customer requests
• Utilizing eCommerce tools and platforms effectively to provide accurate responses and ensure exceptional customer experiences
• Escalating customer issues appropriately and promptly resolving them with professionalism
• Proactively identifying and communicating eCommerce system and process issues, as well as customer feedback trends, to management
• Going above and beyond to exceed customer expectations and enhance the eCommerce shopping experience
• All other duties as assigned.

Customer Service Associate – 4 months Contract

Customer Service Associate moderating customer inquiries and reviews on e-commerce platforms. Engaging with partners and maintaining service quality in a hybrid work setting.

Hybrid Customer Support roles in Thailand

Browse 5 hybrid customer support roles hiring in Thailand.

5 jobs found

Customer Service Associate

CREA

Senior Associate, Customer Experience

Funding Societies | Modalku Group

Customer Service

Intrepid

Customer Service Representative, Chinese Speaking

Solvay

Customer Service Associate – 4 months Contract

CREA